Field Training Specialist - Equipment & Customer Support (Travel)

Toshiba Business; Westborough (MA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Life insurance

Employee discounts

Paid holidays & vacations

Career growth opportunities

Job summary

Toshiba America Business Solutions is seeking a Cust Service Field Trainer to directly provide field training and customer support for customers who purchased or leased Toshiba equipment. You will ensure customers understand how to operate equipment effectively, maximizing usage and generating interest in additional Toshiba solutions.

In this role you will handle complex inquiries, train staff, and work closely with Service, Sales and Marketing to schedule future field trainings, track

Qualifications

• High School Diploma or GED plus three years of customer support experience providing training on basic equipment operation to print driver installation.
• Must have a valid Driver's license with ability to travel by automobile a large percentage of time.

Responsibilities

• Provide Customer training on purchased and/or leased Toshiba equipment. Handle complex questions regard product operability. Ensure Customers have full understanding of equipment operation and capabilities to maximize usage and generate interest in additional equipment needs and other print management opportunities.
• Respond to customer questions and troubleshoot operator problems with equipment / software operability. Ensure customers questions are resolved which results in a positive customer experience. Follow-up on all customer commitments in a prompt manner.
• Work closely with Service, Sales and Marketing department(s) to maintain accurate contact list and new equipment purchased or leased to set future appointments for field training. Monitor customer appointment schedule for timely field training appointments. Track appointment execution in the system and make changes as needed based on urgency and need.
• Log and maintain assigned system used to schedule, track and report on training related activity and customer concerns. Generate various reports in support of activities.
• Perform other related duties as assigned.

Skills

Customer training

Valid driver’s license

Education

High School Diploma or GED

Job description

Toshiba America Business Solutions is seeking a Cust Service Field Trainer to directly provide field training and customer support for customers who purchased or leased Toshiba equipment. You will ensure customers understand how to operate equipment effectively, maximizing usage and generating interest in additional Toshiba solutions.

In this role you will handle complex inquiries, train staff, and work closely with Service, Sales and Marketing to schedule future field trainings, track