Field Trainer II – Customer Service & Equipment Training (Travel)

Toshiba America Business Solutions, Inc.; Westborough (MA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Life insurance

Paid holidays

Vacation & sick days

Employee discounts

Job summary

Toshiba America Business Solutions is seeking a Customer Service-Field Trainer Level II in Westborough, MA. You will train customers on Toshiba equipment, troubleshoot complex issues, and ensure customers understand operation to maximize usage.

Travel is required and you may assist or guide less senior field trainers. You’ll work with Service, Sales and Marketing to schedule visits, monitor appointments, and generate activity reports. Onboarding and ongoing professional development are provided.

Qualifications

• High School Diploma or GED plus three years of customer support experience providing training on basic equipment operation to print driver installation.
• Must have a valid Driver's license with ability to travel by automobile a large percentage of time.

Responsibilities

• Provide customer training on purchased and/or leased Toshiba equipment and handle complex questions to ensure full understanding of operation.
• Respond to customer questions and troubleshoot operator problems to ensure positive experience and prompt follow-up.
• Coordinate with Service, Sales and Marketing to schedule and track field training appointments and maintain contact lists.
• Log and maintain the scheduling system and generate reports on training activities and customer concerns.
• Perform other related duties as assigned.

Skills

Customer training

Driver installation knowledge

Valid driver’s license

Willing to travel

Education

High School Diploma or GED

Job description

Toshiba America Business Solutions is seeking a Customer Service-Field Trainer Level II in Westborough, MA. You will train customers on Toshiba equipment, troubleshoot complex issues, and ensure customers understand operation to maximize usage.

Travel is required and you may assist or guide less senior field trainers. You’ll work with Service, Sales and Marketing to schedule visits, monitor appointments, and generate activity reports. Onboarding and ongoing professional development are provided.