Field Training Sales Manager

Service Corporation International; Glendale (CA); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Sick leave

Short-Term Disability

Long-Term Disability

Life Insurance

Flexible Spending Accounts

Job summary

Service Corporation International in Glendale, CA seeks a Sales Manager to lead a team of Sales Counselors, drive location sales quotas, and deliver coaching, training, and exceptional customer service to clients.

The role emphasizes program development, compliance, budgeting, and collaboration with marketing to grow market share. Strong leadership, CRM proficiency, and the ability to mentor staff are essential.

Qualifications

• High school diploma required or equivalent.
• Bachelor’s degree preferred.
• 3–5 years of sales management experience required.
• Experience presenting, training and motivating salespeople is a plus.
• Sales Counselor and supervisory experience helpful.

Responsibilities

• Meet and exceed established location sales quotas.
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures.
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers.
• Manage Sales Counselors acting as their primary reference regarding aftercare, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service.
• Develop marketing programs that complement the geography and demographics of the community.
• Analyze competitor pricing and plan participation in community events to heighten awareness of the location.
• Review all pre-need and at-need contracts to ensure compliance with laws and internal policies.
• Approve all discounts offered to customers and prepare compliance reports.

Skills

Sales management

Coaching

Customer service

MS Office

CRM systems

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM systems

MS Office

Job description

JOB RESPONSIBILITIES

Staff Management and Leadership

• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls

Operations Support

• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

Education

• High school or equivalent
• Bachelor’s degree preferred

Experience

• Sales Management experience of 3-5 years required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver’s license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Compensation

(\$80,000 - \$125,000 annualized targeted first year earnings)

Third year incumbents average earnings exceed \$175,000 with top performer earnings exceeding \$250,000. The PPA Sales Manager commission plan payouts are based on exceeding defined quotas. Commissions are monthly

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information . Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 91204

Category (Portal Searching): Sales

Job Location: US-CA - Glendale