Sales Manager

Service Corporation International; Bayamón (PR); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

401(k) with Company match

Employee Assistance Program

Job summary

Service Corporation International in Bayamón, PR is seeking a Sales Leadership role focusing on meeting sales quotas and leading Sales Counselors. You will train, coach, and manage the team, ensure compliance with laws and company policies, and drive community-focused marketing initiatives.

The position requires a background in sales management (3-5 years preferred), a valid driver’s license, and knowledge of CRM systems.

Qualifications

• Working knowledge of Windows-based PC environment and MS Office applications.
• Knowledge of Customer Relationship Management systems is a plus.
• Ability to maintain confidentiality.
• Ability to work beyond standard business hours when necessary to service customers.
• Ability to set goals for employees that are challenging but achievable.

Responsibilities

• Meet and exceed established location sales quotas.
• Ensure Sales Counselors follow policies and procedures.
• Provide initial and ongoing sales instruction to meet customer needs.
• Manage Sales Counselors as primary reference for aftercare, prospecting, product knowledge, sales presentations, closing skills, and delivery of customer service.
• Develop marketing programs tailored to the community.
• Analyze competitor pricing and participate in community events to raise awareness.
• Review pre-need and at-need contracts for compliance with laws.
• Approve discounts offered to customers.
• Prepare reports demonstrating financial controls.
• Maintain marketing materials, training manuals, and sales equipment.
• Ensure sales programs and incentives are budgeted and compliant with company policies.
• Maintain clean, professional sales rooms and offices.
• Ensure sales counselors follow the Code of Conduct and obtain proper licensure.
• Ensure compliance with federal, state/provincial and local regulations.

Skills

Windows-based PC environment

MS Office applications

CRM systems

Confidentiality

Ability to work beyond standard hours

Education

High school or equivalent

Bachelor’s degree preferred

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Staff Management and Leadership

• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls

Operations Support

• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

Education

• High school or equivalent
• Bachelor’s degree preferred

Experience

• Sales Management experience of 3-5 years required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver’s license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills And Abilities

• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Compensation

$45,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.

#SCI

Postal Code: 00959

Category (Portal Searching): Sales

Job Location: US-PR - Bayamon

#SALES