Field Trainer & Provider Education Specialist

Acentra Health; Wyoming (OH); Hybrid; USD 51,000 - 57,000; Full time

Job summary

Acentra Health is seeking a Field Representative & Trainer to strengthen provider relations and deliver Medicaid education across Wyoming. The role includes onsite visits, workshops, and webinars to drive quality improvement and policy understanding.

You will coordinate training with provider networks, ensuring compliance with HIPAA and contract requirements while traveling to designated counties and clinics.

Qualifications

• Requires a high school diploma or equivalent.
• Minimum of 3 years of experience in provider relations/education or customer service.
• Prior experience in healthcare provider networks, insurance or healthcare rules and regulations is preferred.
• Proficient in creating and delivering educational training courses.
• Strong organizational and time management skills; ability to work independently and meet deadlines.
• Must have reliable transportation for field work.

Responsibilities

• Provide courteous and efficient service to providers and external customers; resolve issues through education and resources.
• Support staff and providers for issues requiring extensive research and resolution skills.
• Deliver provider education to promote accurate claims on first submission and reduce resubmissions.
• Work with provider networks using Medicaid rules and regulations knowledge.
• Assist Medicaid providers with billing issues, policy questions and other program concerns.
• Collaborate with team to identify, document, and resolve provider questions from initial request to final resolution.
• Identify areas for improvement and make recommendations to improve Medicaid experience for providers.
• Deliver in-person training across Wyoming using instructor-led seminars and on-site visits.
• Coordinate with cross-functional teams to address provider inquiries and maintain service quality.
• Read and adhere to all corporate policies including HIPAA Privacy and Security Rules.

Skills

Provider relations

Customer service

Public speaking

Time management

Independent work

Education

Bachelor's degree

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Adobe

Outlook

Job description

Acentra Health is seeking a Field Representative & Trainer to strengthen provider relations and deliver Medicaid education across Wyoming. The role includes onsite visits, workshops, and webinars to drive quality improvement and policy understanding.

You will coordinate training with provider networks, ensuring compliance with HIPAA and contract requirements while traveling to designated counties and clinics.