Field Trainer Consumer Health

Simonmed; Scottsdale (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Simonmed in Scottsdale, AZ seeks a training specialist to deliver instructor-led onboarding for new hires and clinic staff at multiple imaging centers. You will travel frequently to provide hands-on coaching and ensure frontline teams master patient engagement and clinic workflows.

The role requires strong facilitation, familiarity with EHR systems, and the ability to translate metrics into coaching opportunities.

Qualifications

• High school diploma required; bachelor’s degree in healthcare administration, Education or related field preferred.
• 2+ years in healthcare operations and front-desk workflows, patient advocacy or consultative service.
• 2+ years of corporate training experience strongly preferred.

Responsibilities

• Deliver interactive, instructor-led training across imaging centers.
• Provide side-by-side coaching and real-time feedback to front desk staff.
• Model patient conversations for optional AI imaging add-ons and Longevity offerings.
• Support site readiness and go-live activities for new Longevity offerings and AI enhancements.
• Audit front-desk workflows to ensure clinical, privacy and consent compliance.
• Develop standardized job aids, scripts, and facilitator guides.
• Monitor site performance metrics and partner with leadership to drive adoption.

Skills

Facilitation

Presentation skills

Interpersonal coaching

Training delivery

Education

High school diploma

Bachelor’s degree in healthcare administration or related field

Tools

EHR systems

Clinical scheduling workflows

Job description

Job Duties:

• Conduct frequent on-site visits across assigned imaging centers to deliver interactive, instructor-led training for new hires and existing clinic staff.
• Facilitate side-by-side coaching, shadowing, and real-time feedback for front desk personnel on patient engagement techniques, consultative positioning, and handling patient questions.
• Model best-practice patient conversations for optional AI-enhanced imaging add-ons and Longevity product offerings.
• Support site readiness and go-live activities for new Longevity offerings, AI enhancements, and operational system updates.
• Audit front-desk workflows, patient intake steps, and documentation procedures to ensure compliance with clinical, privacy, and consent requirements.
• Implement standardized job aids, scripts, and facilitator guides developed in partnership with the Associate Director.
• Monitor site-level performance indicators and partners with site leadership to identify opportunities, address performance gaps, and implement targeted coaching and action plans to improve adoption and operational outcomes.

Education and Experience:

• High school diploma required. Bachelor’s degree in healthcare administration, Education, Business or related field highly preferred.
• 2+ years of experience in healthcare operations and front-desk/practice workflows, patient advocacy, or consultative service delivery.
• 2+ years corporate training experience strongly preferred.

Knowledge, Skills, and Abilities:

• Strong facilitation, presentation, and interpersonal coaching skills with the ability to build immediate rapport with clinic teams.
• Familiarity with medical imaging, clinical scheduling workflows, electronic health record (EHR) systems, or patient consent documentation.
• Solid organizational and analytical skills to review site-level metrics and translate data into coaching opportunities.

Work Environment & Physical Requirements:

• Willingness and ability to travel frequently among designated regional imaging centers (50-70% field
  travel).