Provider Patient Concierge Rep

RadNet; Mesa (AZ); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vision coverages

Health Savings Accounts with employer funding

401(k) Employer Match

Free services at imaging centers

Job summary

RadNet is seeking a Provider Patient Concierge Representative in Mesa, Arizona. In this role, you will deliver exceptional customer service, assist with scheduling for advanced imaging studies, and work closely with physicians to provide top-notch support.

Ideal candidates will have a background in medical or hospitality industries and demonstrate strong communication skills. Benefits include comprehensive medical coverage, 401(k) matching, and free imaging services for family members.

Qualifications

• Ability to travel up to 50% during work week.
• Excellent customer service skills.
• Strong working knowledge of MS Office applications.

Responsibilities

• Provide concierge level service to patients.
• Assist with scheduling and prior authorizations.
• Work with Marketing Director on campaigns.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Structured work-approach

Education

2 years in Medical, hospitality, or Marketing/Public Relations

Training and presenting experience

Tools

MS Word

Excel

PowerPoint

Job description

Overview

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross‑training and advancement opportunities in a team‑focused environment, the core of our success is its people with the commitment to a better healthcare experience.

Responsibilities

When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

You Will

• Ability to offer concierge level service to pre‑selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
• Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high‑level customer service/support.
• Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
• Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
• Marketing Concierge
• Provide Sales field calls to referring physicians
• Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
• Provide set up and assistance with Physician Portal
• Assist Marketing Director in customer service trainings, customer service follow ups, constant in‑house trainings, for the region, as well as other in‑house events
• Provide educational information and assisting in campaign roll‑outs to selected providers and patients
• Responsible for working with Marketing Director to roll out monthly/quarterly physician‑facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)

If You Are

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work‑approach, understand complex problems and you are able to prioritize work in a fast‑paced environment.

To Ensure Success In This Role, You Must Have

• Ability to travel up to 50% during work week.
• 2 years in Medical, hospitality, Marketing/Public Relations industry preferred
• Excellent customer service skills
• At least 2 years experience in training and presenting information to groups/individuals
• Strong organizational skills
• Strong working knowledge of MS Word, Excel, PowerPoint

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range

$20.00-$25.00 per hour