Provider Patient Concierge Rep

RadNet; Thousand Oaks (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with employer funding

Wellness dollars

401(k) match

Free imaging services

Job summary

RadNet is seeking a Provider Patient Concierge Representative to join our team in Thousand Oaks, CA. You will deliver concierge-level service to patients and collaborate with physician offices, IPA providers, and health care teams to enhance patient access and care delivery.

The role focuses on scheduling, patient support, and coordination with marketing and sales teams to improve provider relationships and patient experience across imaging centers.

Qualifications

• Ability to travel up to 50% during work week.
• 2 years in Medical, hospitality, Marketing/Public Relations industry preferred.
• Excellent customer service skills.
• At least 2 years experience in training and presenting information to groups/individuals.
• Strong organizational skills.
• Strong working knowledge of MS Word, Excel, PowerPoint.

Responsibilities

• Offer concierge service to pre-selected patients (e.g., cancer patients, claustrophobic, children, disabled, elderly).
• Provide exceptional customer service to selected physician offices including IPA contracted providers and interested provider offices.
• Assist with direct site scheduling and prior authorizations for advanced imaging studies.
• Provide VIP and support to Medical Groups/IPA providers and staff with scheduling, medical records, reports, etc.

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross‑training and advancement opportunities in a team‑focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

You Will

• Offer concierge level service to pre‑selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
• Provide exceptional level of customer service to selected physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high‑level customer service/support.
• Assist with designated direct site scheduling and prior authorizations for advanced imaging studies.
• Provide special handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat requests, medical records, reports, etc.
• Marketing concierge.
• Conduct sales field calls to referring physicians.
• Work with Sales/Marketing/Communications team at health fairs, forums, group informational talks, etc.
• Set up and assist with Physician Portal.
• Assist Marketing Director in customer service trainings, follow‑ups, and in‑house events for the region.
• Provide educational information and assist in campaign roll‑outs to selected providers and patients.
• Work with Marketing Director to roll out monthly/quarterly physician‑facing focused marketing campaigns (areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.).

If You Are

• Passionate about patient care and exercise sound judgment and an ability to remain professional in all situations.
• Demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• Have a structured work‑approach, understand complex problems and be able to prioritize work in a fast‑paced environment.

To Ensure Success In This Role, You Must Have

• Ability to travel up to 50% during work week.
• 2 years in Medical, hospitality, Marketing/Public Relations industry preferred.
• Excellent customer service skills.
• At least 2 years experience in training and presenting information to groups/individuals.
• Strong organizational skills.
• Strong working knowledge of MS Word, Excel, PowerPoint.

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.