Field Tools Lead - CRM & Analytics Programs

AbbVie; Mettawa (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Paid time off and benefits including 1

Long-term incentive programs

Job summary

AbbVie seeks a Field Tools COE professional to act as liaison between brand Vertical teams, overseeing field analytical and CRM tools deployment, training, and process improvements. You will collaborate with field leadership to enhance infield medical effectiveness and ensure compliant system solutions across Immunology strategies.

The role requires strong project management, stakeholder engagement, and deep knowledge of CRM/BI tools like Veeva CRM, Salesforce, Qlik, and Power BI.

Qualifications

• Bachelor's degree or equivalent in business, technical, or health-related field required (Master’s degree in business, IT, or science preferred).
• 5+ years of experience in the Pharmaceutical Industry, specific experience with infield activities, roles and behaviors with a strong customer and operations focus preferred.
• 5+ years of experience in supporting the implementation of new technology related systems and processes and/or project management.
• Strong problem-solving and analytical skills.
• Confidence in providing subject matter expertise to director level leadership.
• Effective prioritization of multiple simultaneously occurring tasks/initiatives.
• Excellent written, verbal, and presentation skills.
• Ability to develop and execute innovative, creative solutions.
• Excellent business acumen, understanding of Compliance, Legal, Med/Reg drivers and guidance.
• Ability to clearly and confidently articulate complex and difficult concepts.
• Proficient with Microsoft tools (Word, Excel, PowerPoint, SharePoint, SmartSheet, Power BI, etc). Proficient with Excel advanced features for data analysis, reports, macros, pivot tables, and lookup tables.
• Knowledge of pharmaceutical industry compliance regulations and standards preferred.

Responsibilities

• Subject Matter Expert and primary point of contact for field leadership across AbbVie’s Vertical teams.
• Understand and align with enterprise strategy and drive field tool improvements in support of this strategy
• Support the on-boarding of new teams, as well as new hires/transfers into existing teams, and field tool and process integration efforts.
• Lead coordinated efforts with the in-house and field leadership teams for list of values leveraged in the system, segmentation, discussion guides and other infield team effectiveness initiatives to improve infield strategic execution.
• Design, Testing, and Deployment for on-going reporting field tool releases and enhancements (Veeva CRM, Salesforce, Qlik, Power BI, etc).
• Coordinate across multiple cross-functional partners to ensure business requirements are well defined and approved; develop project plans for systems deployment, communication and training, and ensure deployment is coordinated.
• Proactively recommend improvements to streamline current processes and reduce cycle time across DBSM related work streams and systems.
• Proactive engagement with in-house and field leadership users to provide system enhancement/business process recommendations.Level 3 support for Field Help Desk Cases and root cause investigation, analysis, and resolution of systems related issues.
• Create processes and documentation to ensure strong technical support for CRM application users, including field users, Regulatory, Legal, OEC, Medical Affairs, Operations, and others, including management of Field Help Desk knowledge base.
• Cross functional leadership across Field Tools COE (APEX), Training and BTS to roll out projects in scope and on time.
• Develop project plans that integrate and align with cross departmental processes and other projects and provide resourceful solutions to overcome project hurdles.
• Act as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities, facilitate contingency plans, maximize cost-effective resource utilization, and improve field force effectiveness.
• Partner with and manage vendor(s) to execute projects based on Vertical business needs.
• Develop communication and training plans for system enhancements to ensure effective change management and end-user understanding of the business advantage of each enhancement.
• Lead Initial Field Training and Advanced Field Training Classes (IFTC & AFTC) for new field hires on field analytical tools.
• Provide FPAT support during field meetings and present systems capabilities to key internal stakeholders.

Education

Bachelor's degree or equivalent in business, technical, or health-related field

Master’s degree in business, IT, or science preferred

Tools

Veeva CRM

Salesforce

Qlik

Power BI

Excel (advanced features)

SharePoint

SmartSheet

Job description

AbbVie seeks a Field Tools COE professional to act as liaison between brand Vertical teams, overseeing field analytical and CRM tools deployment, training, and process improvements. You will collaborate with field leadership to enhance infield medical effectiveness and ensure compliant system solutions across Immunology strategies.

The role requires strong project management, stakeholder engagement, and deep knowledge of CRM/BI tools like Veeva CRM, Salesforce, Qlik, and Power BI.