Manager, Field Tools, COE

PowerToFly; Illinois; On-site; USD 120,000 - 170,000; Full time

Job summary

AbbVie in the US is seeking a FieldTools COE specialist to act as liaison between brand verticals and field teams, overseeing CRM tools deployment, training, and process enhancements. The role aims to improve field force effectiveness through strategic stakeholder partnerships and compliant system solutions.

The position emphasizes project management, cross-functional collaboration, and end-user support for tools like Veeva CRM, Salesforce, Qlik, and Power BI.

Qualifications

• Bachelor's degree or equivalent in business, technical, or health-related field required (Master’s degree in business, IT, or science preferred).
• 5+ years of experience in the Pharmaceutical Industry, specific experience with in-field activities, roles and behaviors with a strong customer and operations focus preferred.
• 5+ years of experience in supporting the implementation of new technology-related systems and processes and/or project management.
• Strong problem-solving and analytical skills.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Act as SME and primary contact for field leadership across AbbVie’s vertical teams.
• Design, testing, and deployment for ongoing reporting field tool releases and enhancements (Veeva CRM, Salesforce, Qlik, Power BI).
• Coordinate across cross-functional partners to define requirements and approvals; develop project plans for deployment, communication and training.
• Provide Level 3 support for Field Help Desk cases and root cause analysis of system issues.
• Create processes and documentation to ensure strong technical support for CRM users across multiple internal groups.

Skills

Stakeholder management

System management

Project management

Training & communication

Analytical skills

Leadership

Excel advanced data analysis

Education

Bachelor's degree or equivalent in business/technical/health field

Master’s degree preferred

Tools

Veeva CRM

Salesforce

Qlik

Power BI

Excel

SharePoint

SmartSheet

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube.

Job Description

TheFieldTools, COEis responsible foracting asliaisonbetweenthebrand Vertical teamto oversee the design, deployment, training, communications, and management ofField Analytical and CRM tools. This position drives field force effectiveness through strategic partnership with thestakeholderstoidentifycompliant systems solutions and enhancements, streamline processes, and increaseInfield Medicaleffectiveness in alignment with theImmunologystrategies. This position is the subject matter expert onsystemcompliance related work streams and business processes that relate to field force activities.

KeyResponsibilitiesInclude:

StakeholderManagement:

• Subject Matter Expert and primary point of contact forfield leadership across AbbVie’sVerticalteams.

• Understand and align withenterprisestrategy and drive field tool improvements in support of this strategy

• Support theon-boardingof new teams, as well as new hires/transfers into existing teams, and fieldtooland process integration efforts.

• Leadcoordinated efforts with thein-house and field leadership teamsforlistof valuesleveragedin the system, segmentation, discussionguidesand other infield team effectiveness initiatives to improve infield strategic execution.

System Management:

• Design, Testing, and Deployment for on-goingreportingfield toolreleases and enhancements(Veeva CRM, Salesforce, Qlik, Power BI,etc).

• Coordinateacrossmultiple cross-functional partnersto ensure business requirements are well defined and approved;develop project plans for systemsdeployment,communicationand training, andensuredeployment is coordinated.

• Proactively recommend improvements to streamline current processes and reduce cycle timeacross DBSM related work streams and systems.

• Proactive engagementwithin-house and field leadershipusers to provide system enhancement/business processrecommendations.Level3support forFieldHelp Desk Cases and root causeinvestigation,analysis, and resolutionof systems related issues.

• Create processes and documentation to ensure strong technical support for CRM application users, includingfieldusers, Regulatory, Legal, OEC, Medical Affairs,Operations, and others,including management of Field HelpDeskknowledge base.

Project Management

• Cross functional leadership across FieldTools COE (APEX), TrainingandBTS to roll out projects in scope and ontime.

• Develop project plans that integrate and align with cross departmental processes and other projects and provideresourcefulsolutions to overcome project hurdles.

• Act as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities,facilitatecontingency plans, maximize cost-effective resourceutilization, and improve field force effectiveness.

• Partner with and manage vendor(s) to execute projects based onVerticalbusiness needs.

Communication and Training

• Develop communication and training plans for systemenhancementsto ensure effective change managementand end-user understanding of the business advantage of each enhancement.

• Lead Initial Field Training and Advanced Field Training Classes (IFTC& AFTC)for newfieldhireson field analytical tools.

• ProvideFPATsupport during field meetingsandpresent systems capabilities to key internal stakeholders.

Qualifications

• Bachelor's degree or equivalent inbusiness, technical, or health-related fieldrequired(Master’s degree in business, IT, or science preferred)
• 5+ years of experience in the Pharmaceutical Industry, specific experience with infield activities, roles and behaviors with a strong customer and operations focus preferred.
• 5+ years of experience in supporting the implementation ofnew technologyrelated systems and processes and/or project management.
• Strong problem-solving and analytical skills.
• Confidence in providing subject matterexpertisetodirector level leadership.
• Effective prioritization ofmultiplesimultaneously occurringtasks/initiatives.
• Excellent written, verbal,and presentation skills.
• Ability to develop and execute innovative, creative solutions.
• Excellent business acumen, understanding of Compliance, Legal, Med/Regdriversand guidance.
• Ability to clearly and confidently articulate complex and difficult concepts.
• Proficient with Microsoft tools (Word, Excel, PowerPoint, SharePoint,SmartSheet, Power BI,etc). Proficient with Excel advanced features for data analysis, reports, macros, pivot tables, and lookup tables.
• Knowledge of pharmaceutical industrycompliance regulationsand standards preferred.

Additional Information

• Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof thisposting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission,incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless anduntil paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

What AbbVie Has to Offer

Our work can—and does—have a tangible, lasting impact on millions of people. But it’s not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.