Field Tools Lead: CRM Systems & Training

PowerToFly; Illinois; On-site; USD 120,000 - 170,000; Full time

Job summary

AbbVie in the US is seeking a FieldTools COE specialist to act as liaison between brand verticals and field teams, overseeing CRM tools deployment, training, and process enhancements. The role aims to improve field force effectiveness through strategic stakeholder partnerships and compliant system solutions.

The position emphasizes project management, cross-functional collaboration, and end-user support for tools like Veeva CRM, Salesforce, Qlik, and Power BI.

Qualifications

• Bachelor's degree or equivalent in business, technical, or health-related field required (Master’s degree in business, IT, or science preferred).
• 5+ years of experience in the Pharmaceutical Industry, specific experience with in-field activities, roles and behaviors with a strong customer and operations focus preferred.
• 5+ years of experience in supporting the implementation of new technology-related systems and processes and/or project management.
• Strong problem-solving and analytical skills.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Act as SME and primary contact for field leadership across AbbVie’s vertical teams.
• Design, testing, and deployment for ongoing reporting field tool releases and enhancements (Veeva CRM, Salesforce, Qlik, Power BI).
• Coordinate across cross-functional partners to define requirements and approvals; develop project plans for deployment, communication and training.
• Provide Level 3 support for Field Help Desk cases and root cause analysis of system issues.
• Create processes and documentation to ensure strong technical support for CRM users across multiple internal groups.

Skills

Stakeholder management

System management

Project management

Training & communication

Analytical skills

Leadership

Excel advanced data analysis

Education

Bachelor's degree or equivalent in business/technical/health field

Master’s degree preferred

Tools

Veeva CRM

Salesforce

Qlik

Power BI

Excel

SharePoint

SmartSheet

Job description

AbbVie in the US is seeking a FieldTools COE specialist to act as liaison between brand verticals and field teams, overseeing CRM tools deployment, training, and process enhancements. The role aims to improve field force effectiveness through strategic stakeholder partnerships and compliant system solutions.

The position emphasizes project management, cross-functional collaboration, and end-user support for tools like Veeva CRM, Salesforce, Qlik, and Power BI.