Field Telecom Technician: Install, Repair & Customer Support

Uniti Group Inc.; Matthews (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

Health & Flexible Spending Account

Life and AD&D Insurance

Educational Assistance Plan

Job summary

Uniti’s Kinetic team seeks a Customer Service Technician to install and repair telecom services in a mix of residential and business settings. You will work with test equipment on various network designs while assisting customers to choose suitable products.

You’ll operate a company vehicle and perform indoor/outdoor tasks, including ladder work and occasional evening/weekend hours, all while completing required safety training.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and safe driving record.
• Able to lift up to 50 lbs and work aloft.
• Able to distinguish color-coded cables.
• Willing to complete safety training and follow procedures.
• Two-year technical degree in computers or electronics (or equivalent).
• Customer service or sales experience is a plus.

Responsibilities

• Install and repair residential and business services including telephone, internet, and video.
• Train and work with tools and test equipment on multiple technologies and designs.
• Recommend products and services to resolve customer needs.
• Work on buried and aerial plant with pole climbing and ladder work.
• Safely operate and maintain the company service vehicle.
• Work in both inside and outside environments.
• Complete safety training and follow safety standards and regulations.
• Report to the Manager of Local Operations.

Skills

Basic technology

Math skills

Color discrimination

Load handling 275lbs

Lift up to 50lbs

Safety training

Flexible schedule

After-hours support

Education

High School Diploma or GED

Two-year technical degree in computers/electronics

Tools

Test equipment

Ladders

Climbing hooks

Hand tools

Power tools

Van

Job description

Uniti’s Kinetic team seeks a Customer Service Technician to install and repair telecom services in a mix of residential and business settings. You will work with test equipment on various network designs while assisting customers to choose suitable products.

You’ll operate a company vehicle and perform indoor/outdoor tasks, including ladder work and occasional evening/weekend hours, all while completing required safety training.