Service Dispatch Coordinator

Quest-International; Irvine (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Quest International, Inc. – Irvine, CA is seeking a Customer Care Coordinator to support customers and the Field Service team.

You will act as a key contact between customers, field engineers, and internal teams to document, schedule, track, and resolve service requests. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail.

Qualifications

• High school diploma or equivalent preferred.
• Approximately one year or more of relevant customer service, call-center, scheduling, dispatch, service coordination, or administrative experience preferred.
• Experience working with ERP or CRM systems strongly desired.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Ability to multitask in a high-volume, fast-paced environment.
• Ability to communicate professionally with customers and internal teams.

Responsibilities

• Receive customer service requests by phone and other approved communication methods and open service tickets.
• Route incoming calls and requests to the appropriate team members.
• Maintain and monitor customer service ticket and task lists.
• Coordinate communication between customers and Field Service Engineers.
• Schedule and coordinate onsite service visits.
• Follow up on open service requests and help ensure issues are moved toward resolution.
• Maintain accurate information within ERP, CRM, or service-management systems.
• Prioritize work based on customer needs, service requirements, and established SLAs.
• Provide professional and courteous customer service, including handling challenging or upset callers.
• Work closely with a small team while independently managing assigned responsibilities.
• Use Microsoft Outlook, Excel, and other business applications to support daily operations.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Microsoft Outlook

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Coordinator

Full Time Clerical Irvine, CA, US

2 days ago Requisition ID: 1118

Salary Range: $20.00 To $24.00 Hourly

Customer Care Coordinator

Quest International, Inc. – Irvine, CA

Position Summary

Quest International is seeking a Customer Care Coordinator to support our customers and Field Service team. This position serves as an important point of contact between customers, field engineers, and internal teams to help ensure service requests are properly documented, scheduled, tracked, and resolved.

The ideal candidate is organized, customer-focused, comfortable working in a fast-paced environment, and able to manage multiple priorities while maintaining strong attention to detail.

Key Responsibilities

• Receive customer service requests by phone and other approved communication methods and open service tickets.
• Route incoming calls and requests to the appropriate team members.
• Maintain and monitor customer service ticket and task lists.
• Coordinate communication between customers and Field Service Engineers.
• Schedule and coordinate onsite service visits.
• Follow up on open service requests and help ensure issues are moved toward resolution.
• Maintain accurate information within ERP, CRM, or service-management systems.
• Prioritize work based on customer needs, service requirements, and established SLAs.
• Provide professional and courteous customer service, including handling challenging or upset callers.
• Work closely with a small team while independently managing assigned responsibilities.
• Use Microsoft Outlook, Excel, and other business applications to support daily operations.

Qualifications

• High school diploma or equivalent preferred.
• Approximately one year or more of relevant customer service, call-center, scheduling, dispatch, service coordination, or administrative experience preferred.
• Experience working with ERP or CRM systems strongly desired.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Ability to multitask in a high-volume, fast-paced environment.
• Ability to communicate professionally with customers and internal teams.

Department: Field Service
Location: Irvine, California
Employment: Full-Time, Temp-to-Hire, Non-Exempt
Pay Range:$20.00–$24.00 per hour

Equal Opportunity Employer

Quest International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.