Field Service Supervisor — Lead Dispatch & SLA (Onsite)

Socket.dev; Irvine (CA); On-site; USD 48,000 - 59,000; Full time

Job summary

Quest International in Irvine, CA is seeking a Field Technician Supervisor to lead daily field service operations, including technician scheduling, dispatch, routing, workload balancing, SLA performance, and service escalations.

This role requires hands-on field experience and the ability to manage on-site activities Monday–Friday, 8:00 AM–5:00 PM, with travel as needed. 100% onsite position with temp-to-hire potential.

Qualifications

• 3+ years of leadership in field service dispatch or service operations.
• Experience traveling to customer locations for service/repair.
• Experience managing dispatch boards, routing, and workload.
• Able to work onsite in Irvine, Mon–Fri.
• Compensation aligns with $35.10–$43.27/hour.

Responsibilities

• Manage daily technician dispatch, routing, and scheduling.
• Assign work based on urgency, location, technician skills, and SLA.
• Monitor open tickets, backlog, response times, and utilization.
• Handle service escalations, delays, and scheduling conflicts.
• Balance technician workload and improve field productivity.
• Track and drive SLA and KPI performance.
• Coach dispatch and service coordination staff.
• Maintain accurate service documentation and reporting.
• Improve scheduling and dispatch processes.

Skills

Field service leadership

Dispatch coordination

Scheduling

SLA/KPI-driven

Customer-facing leadership

Tools

CRM

Ticketing systems

Dispatch boards

Excel

Job description

Quest International in Irvine, CA is seeking a Field Technician Supervisor to lead daily field service operations, including technician scheduling, dispatch, routing, workload balancing, SLA performance, and service escalations.

This role requires hands-on field experience and the ability to manage on-site activities Monday–Friday, 8:00 AM–5:00 PM, with travel as needed. 100% onsite position with temp-to-hire potential.