Customer Care & Dispatch Coordinator

Quest-International; Irvine (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Quest International, Inc. – Irvine, CA is seeking a Customer Care Coordinator to support customers and the Field Service team.

You will act as a key contact between customers, field engineers, and internal teams to document, schedule, track, and resolve service requests. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail.

Qualifications

• High school diploma or equivalent preferred.
• Approximately one year or more of relevant customer service, call-center, scheduling, dispatch, service coordination, or administrative experience preferred.
• Experience working with ERP or CRM systems strongly desired.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Ability to multitask in a high-volume, fast-paced environment.
• Ability to communicate professionally with customers and internal teams.

Responsibilities

• Receive customer service requests by phone and other approved communication methods and open service tickets.
• Route incoming calls and requests to the appropriate team members.
• Maintain and monitor customer service ticket and task lists.
• Coordinate communication between customers and Field Service Engineers.
• Schedule and coordinate onsite service visits.
• Follow up on open service requests and help ensure issues are moved toward resolution.
• Maintain accurate information within ERP, CRM, or service-management systems.
• Prioritize work based on customer needs, service requirements, and established SLAs.
• Provide professional and courteous customer service, including handling challenging or upset callers.
• Work closely with a small team while independently managing assigned responsibilities.
• Use Microsoft Outlook, Excel, and other business applications to support daily operations.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Microsoft Outlook

Excel

Job description

Quest International, Inc. – Irvine, CA is seeking a Customer Care Coordinator to support customers and the Field Service team.

You will act as a key contact between customers, field engineers, and internal teams to document, schedule, track, and resolve service requests. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail.