Field Technician: Paid Training, Vehicle & Growth

Midco; Sioux Falls (SD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Clothing provided

Tools provided

Paid training

Quarterly bonuses

Fiber internet benefit

Cable TV benefit

Job summary

Midco is seeking a Field Technician to install, maintain, and troubleshoot services for residential and business customers in the Huron/Wolsey, SD area (within 30 miles). No experience required; paid training provided and a company vehicle, clothing and tools are supplied.

Candidates must have a valid driver's license and complete FTR certification within 90 days of hire. Join Midco to grow your career with opportunities for bonuses, competitive pay, and benefits as you deliver high-quality

Qualifications

• High School diploma or GED required.
• Valid driver's license with a clean driving record; DUI within past five years disqualifies from employment.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and apply principles on the job.
• Preferred: previous experience in a customer-facing environment.

Responsibilities

• Conduct technical evaluations of commercial properties for service feasibility and cost considerations.
• Perform voice, video, and data installations, service changes, and disconnects for homes and businesses.
• Troubleshoot and repair services from tap to CPE, optimize signal levels, and ensure TV picture quality.
• Coordinate between Field Operations and Business Services to ensure customer satisfaction.
• Promote Midco services and educate customers on usage, adding services, and online help.
• Provide guidance to internal stakeholders on network extensions and bury drop requirements.
• Deliver high-quality service, address concerns promptly, and handle challenging situations.
• Log information on work orders and referrals to track customer interactions.
• Mentor teammates and cross-train on additional services as needed.
• Maintain clean work areas and equipment after service requests.
• Occasionally perform on-call duties and travel on short notice.
• Enforce Midco safety program and wear required PPE while operating equipment.
• Operate a company vehicle safely and maintain its condition.
• Model company values and ensure customer privacy.
• Maintain reliable attendance and perform other duties as assigned.

Education

High School diploma or GED

Job description

Midco is seeking a Field Technician to install, maintain, and troubleshoot services for residential and business customers in the Huron/Wolsey, SD area (within 30 miles). No experience required; paid training provided and a company vehicle, clothing and tools are supplied.

Candidates must have a valid driver's license and complete FTR certification within 90 days of hire. Join Midco to grow your career with opportunities for bonuses, competitive pay, and benefits as you deliver high-quality