Field Technician: Network Installations & Service

Midcontinent; Sturgis (SD); On-site; USD 40,000 - 60,000; Full time

Job summary

Midco is seeking a Field Technician to install, maintain, and troubleshoot services for residential and business customers. You will conduct technical assessments, manage installations and disconnections, and repair network issues while delivering exceptional customer experiences.

The role involves in-person visits within 30 miles of Sturgis/Spearfish, SD, with opportunities to mentor others and work with the latest technology. Occasional on-call hours and travel may be required.

Qualifications

• High school diploma or GED required.
• Valid driver's license with a clean driving record.
• Complete Midco First Time Right (FTR) certification within 90 days of hire.

Responsibilities

• Inspect and evaluate service feasibility for commercial properties.
• Install voice, video and data services in homes and businesses; manage changes and disconnects.
• Troubleshoot and repair from the tap to CPE; maintain optimal signal and picture quality.
• Coordinate between Field Operations and Business Services to ensure customer satisfaction.
• Educate customers on services, help them access online resources, and upsell where appropriate.
• Provide technical guidance to internal stakeholders on network extensions and drop bury requirements.
• Log all work orders and communications; ensure accurate customer records.
• Mentor teammates and cross-train on additional services.
• Maintain safety, cleanliness, and professional image; assist with on-call duties.

Skills

Customer service

Education

High School Diploma/GED

FTR certification

Job description

Midco is seeking a Field Technician to install, maintain, and troubleshoot services for residential and business customers. You will conduct technical assessments, manage installations and disconnections, and repair network issues while delivering exceptional customer experiences.

The role involves in-person visits within 30 miles of Sturgis/Spearfish, SD, with opportunities to mentor others and work with the latest technology. Occasional on-call hours and travel may be required.