Field IT & Recording Systems Technician

Valsoft Corporation; Ann Arbor (MI); Hybrid; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Stipend

Job summary

WSI Technologies in Michigan is seeking a hands-on Field Technician to install, maintain, and troubleshoot our recording and communications systems at customer sites. You will travel up to 80–85% with a company vehicle, work hybrid between field visits and remote support, and configure servers, networks, and desktop environments, while prioritizing uptime and customer satisfaction.

This role requires Windows expertise, strong problem-solving, ITSM experience (ServiceNow), and relevant

Qualifications

• Hands-on experience supporting Windows OS across desktop and server environments.
• Strong troubleshooting across hardware, software, and network connectivity.
• Experience with ITSM or ticketing tools such as ServiceNow.
• Excellent communication, organization, and time-management; ability to work independently.
• Willingness to travel up to 80–85% and clear background checks for government sites.
• Ability to climb ladders and lift up to 70 lbs of equipment.
• Experience with phone recording software, hardware, or telephony systems.
• Experience with Active Directory and Exchange.
• Relevant certifications (NICE, CompTIA A+/Network+/Server+/Security+, Microsoft, or CCNA).
• Bachelor’s degree in CS/Engineering/Math/Business or related field.

Responsibilities

• Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
• Rack, cable, configure, and test hardware in data center and telecom environments.
• Configure Windows desktop and server operating systems, including virtual environments.
• Test completed installations and confirm systems meet customer requirements before sign-off.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Respond to customer support requests within established SLA expectations.
• Manage service tickets and field visits independently.
• Escalate complex technical issues when necessary.
• Document installations, troubleshooting steps, and resolutions in the ticketing system.
• Maintain clear service records and provide feedback to improve internal processes.

Skills

Windows OS

Troubleshooting

Communication

Time management

Independent work

Physical stamina

Education

Bachelor’s degree (CS/Engineering/Math/Business or related)

Tools

ServiceNow

Active Directory

Exchange

NICE/CCNA/CompTIA certs

Job description

WSI Technologies in Michigan is seeking a hands-on Field Technician to install, maintain, and troubleshoot our recording and communications systems at customer sites. You will travel up to 80–85% with a company vehicle, work hybrid between field visits and remote support, and configure servers, networks, and desktop environments, while prioritizing uptime and customer satisfaction.

This role requires Windows expertise, strong problem-solving, ITSM experience (ServiceNow), and relevant