Field Technician: On-Site Tech & Customer Support

GROUPE SEB; California (MO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Paid holidays

Employee discounts

Inclusive culture

Job summary

Groupe SEB is seeking a Field Technician to install, maintain, and troubleshoot equipment at customer sites across multiple locations. You will perform preventative maintenance, document activities, and provide on-site training to customers.

The role requires travel, strong problem-solving, and independent work in diverse environments. Ideal candidates have a high school diploma or equivalent, proven field service experience, and proficiency with diagnostic tools including multimeters.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Experience as a field technician or similar role.
• Strong technical knowledge in relevant industry equipment and software.
• Ability to read and interpret technical manuals and schematics.
• Proficiency with diagnostic tools, including a multimeter.
• Excellent problem-solving and attention to detail.
• Strong communication and customer service skills.
• Valid driver’s license and a clean driving record.
• Willingness to travel frequently and work flexible hours.
• Physical ability to lift and carry heavy equipment.
• Basic computer skills (MS Office).

Responsibilities

• Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations.
• Ensure proper operation of equipment by performing regular maintenance and repair activities.
• Record detailed reports of all field service activities.
• Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training.
• Perform quality assurance tests and inspections.
• Follow safety procedures and regulations.
• Perform pre- and post-job inspections of equipment.
• Maintain accurate and up-to-date records of maintenance activities.
• Troubleshoot and repair systems in accordance with manufacturer’s service standards.
• Develop and implement a customized preventative maintenance plan based on assessment of customer’s site, volume, and needs.
• Regular communication with administration and field service team.

Skills

Field service experience

Technical troubleshooting

Read schematics

Diagnostic tools

Customer service

Time management

Valid driver’s license

Independent work

Microsoft Office

Record keeping

Education

High school diploma or equivalent

Associate degree or technical certification preferred

Tools

Multimeter

Electrical test equipment

Job description

Groupe SEB is seeking a Field Technician to install, maintain, and troubleshoot equipment at customer sites across multiple locations. You will perform preventative maintenance, document activities, and provide on-site training to customers.

The role requires travel, strong problem-solving, and independent work in diverse environments. Ideal candidates have a high school diploma or equivalent, proven field service experience, and proficiency with diagnostic tools including multimeters.