Field Service Technician – Coffee Equipment Pro

Groupe SEB; Irvine (CA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Life Insurance

Paid Holidays

Employee Discounts

Inclusive work culture

Job summary

Groupe SEB is seeking a dedicated Field Technician to install, maintain, and troubleshoot equipment at customer sites. You will perform regular maintenance, document activities, and ensure optimal performance in varied environments.

This full-time, on-site role requires travel, independent problem-solving, and strict safety practices. You will work with a range of coffee and foodservice equipment, providing timely service and clear communication with customers.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Proven experience as a field technician or similar role.
• Strong technical knowledge in relevant industry equipment and software.
• Ability to read and interpret technical manuals and schematics (electrical and hydraulic).
• Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for interacting with clients and team members.
• Ability to work independently and manage time effectively.
• Valid driver’s license and a clean driving record.
• Willingness to travel frequently and work flexible hours.
• Physical ability to lift and carry heavy equipment.
• Familiarity with safety protocols and procedures.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to maintain accurate records and documentation.

Responsibilities

• Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations
• Ensure proper operation of equipment by performing regular maintenance and repair activities
• Record detailed reports of all field service activities
• Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training
• Perform quality assurance tests and inspections
• Follow safety procedures and regulations
• Perform pre- and post-job inspections of equipment
• Maintain accurate and up-to-date records of maintenance activities
• Troubleshoot and repair systems in accordance with manufacturer’s service standards
• Develop and implement a customized preventative maintenance plan based on assessment of customer’s site, volume, and needs
• Regular communication with administration and field service team

Skills

Field service experience

Technical knowledge

Proficiency with diagnostic tools

Valid driver’s license

Reading schematics

Education

High school diploma

Associate degree or technical certification

Tools

Multimeter

Job description

Groupe SEB is seeking a dedicated Field Technician to install, maintain, and troubleshoot equipment at customer sites. You will perform regular maintenance, document activities, and ensure optimal performance in varied environments.

This full-time, on-site role requires travel, independent problem-solving, and strict safety practices. You will work with a range of coffee and foodservice equipment, providing timely service and clear communication with customers.