Field Service Technician - Install, Troubleshoot & Support

Nidec Corporation; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

A leading technology company is looking for a Field Service Technician to provide technical support and ensure product efficiency. The successful candidate will install, troubleshoot, and maintain products, collaborating with sales and engineering teams. Excellent communication and problem-solving skills are essential. This role requires the ability to work independently and the willingness to travel as needed. Full-time position based in New York, with a focus on customer satisfaction.

Qualifications

• Experience in a technical, electrical or mechanical field.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Install, configure, and troubleshoot our products on-site or remotely.
• Respond to customer inquiries and provide technical support.
• Perform regular maintenance and upgrades on our products.
• Collaborate with sales and engineering teams to resolve customer issues.
• Create and maintain technical documentation and service manuals.

Skills

Technical proficiency

Communication skills

Problem-solving skills

Job description

A leading technology company is looking for a Field Service Technician to provide technical support and ensure product efficiency. The successful candidate will install, troubleshoot, and maintain products, collaborating with sales and engineering teams. Excellent communication and problem-solving skills are essential. This role requires the ability to work independently and the willingness to travel as needed. Full-time position based in New York, with a focus on customer satisfaction.