Field Technician - Dixon

Atos SE; Aurora (IL); On-site; USD 54,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

FSAs and HSA

Job summary

Atos SE is seeking a Field Technician to provide on-site technical support, installation, maintenance, and troubleshooting of hardware, software, network, and peripheral equipment.

You will travel to customer sites to perform break-fix services, deployments, and technology refresh initiatives, ensuring timely resolution and high customer satisfaction. Strong communication and problem-solving skills are essential.

Qualifications

• Associate’s degree or technical certification or equivalent work experience.
• 2+ years in desktop support, field services, or technical support.
• Experience troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory, device management tools, and ticketing systems.
• Valid driver’s license and ability to travel to customer locations.

Responsibilities

• Provide on-site and remote technical support for network, server and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Perform equipment installation, configuration, upgrades, and replacements.
• Travel to customer sites for break-fix services, deployments, and technology refreshes.
• Provide hands-and-eyes support for infrastructure, server, and network teams when required.
• Maintain accurate records of hardware inventory and asset assignments.
• Deliver professional and responsive support to end users and stakeholders.
• Follow IT processes, security policies, and compliance requirements.

Skills

Customer service

Documentation

Communication

Problem solving

Travel readiness

Education

Associate’s degree or technical certification

Equivalent work experience

Tools

Active Directory

Ticketing systems

Device management tools

MDM solutions

Job description

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Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission‑critical environments, Atos supports organizations across highly regulated and sovereign contexts.

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Field Technician

Position Summary

The Field Technician is responsible for providing on-site technical support, installation, maintenance, and troubleshooting of hardware, software, network, and peripheral equipment. This role serves as the primary point of contact for end users at customer locations, ensuring timely resolution of technical issues while maintaining high levels of customer satisfaction and service quality.

Key Responsibilities

Technical Support

• Provide on-site and remote technical support for network, server and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Perform equipment installation, configuration, upgrades, and replacements.
• Troubleshoot wired network connectivity issues.

Field Services

• Travel to customer sites to perform break-fix services, equipment deployments, and technology refresh initiatives.
• Execute device installations, moves, adds, and changes according to established procedures.
• Provide hands-and-eyes support for infrastructure, server, and network teams when required.

Asset & Inventory Management

• Maintain accurate records of hardware inventory and asset assignments.
• Coordinate device receiving, deployment, collection, and disposal activities.
• Ensure compliance with asset management and security policies.

Customer Service

• Deliver professional and responsive support to end users and business stakeholders.
• Communicate technical information clearly to both technical and non-technical audiences.
• Escalate unresolved issues appropriately and follow through until resolution.
• Maintain detailed documentation of incidents, service requests, and resolutions.

Operational Excellence

• Manage tickets and service requests within agreed service level targets.
• Follow established IT processes, security policies, and compliance requirements.
• Contribute to continuous improvement initiatives and knowledge-sharing activities.
• Participate in special projects, office moves, and technology rollouts as needed.

Required Qualifications

• Associate’s degree, technical certification, or equivalent work experience.
• 2+ years of experience in desktop support, field services, or technical support.
• Experience troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory, device management tools, and ticketing systems.
• Valid driver’s license and ability to travel to customer locations.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting enterprise environments.
• Knowledge of ITIL service management practices.
• Experience with mobile device management (MDM) solutions.
• Basic understanding of networking, servers, and cloud technologies.
• Strong problem-solving and analytical skills.
• Effective verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Physical Requirements

• Ability to lift and move equipment up to 50 pounds.
• Ability to travel between customer sites and office locations.
• Capability to work in server rooms, office environments, and remote locations as required.
• Combination of customer-site support, office work, and remote support activities.
• Standard business hours with occasional after-hours or weekend support requirements.
• Travel may be required based on business and customer needs.

The total compensation range for this role in the posted location is $54,386.00 - $105,000.00 USD.

Atos provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The compensation range listed for this position reflects the minimum and maximum target compensation that Atos, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside the posted range and will be determined based on multiple factors permitted by applicable law. These may include, but are not limited to, geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations, and internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

Benefits

• Benefits: Medical insurance, Dental insurance, Vision insurance, Flexible Spending Accounts (FSAs), Health Savings Account (HSA), Supplemental Insurance, Telehealth, Employee Assistance Program (EAP), 401(k) Retirement Plan, Legal Insurance, Pet Insurance, Wellness and discount programs.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.