Field Technician: On-Site IT & Networking Pro (Travel 80%)

Courser; Irvine (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Unlimited vacation

Volunteer time

Parental leave

Education reimbursement

Learning programs

Job summary

Courser is seeking a Field Technician in Irvine, CA to install, troubleshoot, and repair equipment at customer locations. Expect on-site visits, diagnostics, maintenance, and upgrades with a focus on quality service and clear communication. A HS diploma or GED is required, with 1+ year experience and travel up to 80%.

The role offers a base pay of $60,000–$70,000 per year, competitive benefits, and opportunities for growth within a fast-paced IT environment.

Qualifications

• 1+ years of experience in a field technician or similar role.
• Familiarity with equipment relevant to the industry (e.g., telecommunications, HVAC, electrical).
• Proficiency in using diagnostic tools, testing equipment, and computer applications.

Responsibilities

• Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
• Ensure proper functioning of equipment post-installation and provide initial training to users if necessary.
• Coordinate with clients to schedule installation and resolve any access or technical setup issues.
• Diagnose technical issues in the field, using testing equipment and diagnostic tools to identify and resolve problems.
• Perform repairs and adjust equipment as needed, ensuring operational efficiency.
• Document issues, repairs, and solutions clearly to maintain accurate records of service history.
• Conduct routine maintenance on equipment and systems, identifying potential issues before they result in major breakdowns.
• Replace worn parts, clean equipment, and perform calibrations to prolong equipment life.
• Provide customers with recommendations for care and maintenance to help them maintain optimal equipment performance.
• Communicate effectively with customers, explaining service work performed and answering any questions they may have.
• Provide clear and professional support, maintaining a high standard of customer service at all times.
• Address customer concerns and feedback promptly and professionally.
• Complete detailed service reports and maintain documentation for all installations, maintenance, and repairs.
• Update records in company systems, noting parts used, time taken, and any other relevant information.
• Report back to supervisors or the technical support team on recurring issues and recommend potential solutions.
• Follow all safety protocols and guidelines during installations, repairs, and maintenance.
• Ensure compliance with company standards, industry regulations, and customer requirements.
• Keep tools, equipment, and vehicle in good condition, performing regular checks and maintenance.

Skills

1+ years experience

Education

High school diploma or GED

Technical certification or associate’s degree preferred

Tools

Diagnostic tools

Testing equipment

Computer applications

Job description

Courser is seeking a Field Technician in Irvine, CA to install, troubleshoot, and repair equipment at customer locations. Expect on-site visits, diagnostics, maintenance, and upgrades with a focus on quality service and clear communication. A HS diploma or GED is required, with 1+ year experience and travel up to 80%.

The role offers a base pay of $60,000–$70,000 per year, competitive benefits, and opportunities for growth within a fast-paced IT environment.