Field Technician - Mining Technology Solutions

Komatsu Mining Corp.; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Komatsu Mining Corp. seeks a Field Technician to install and support Mining Technology solutions at customer sites across North America.

You’ll deploy on-site hardware, perform upgrades, and collaborate with project managers and software teams to ensure top performance. Requirements include 3 years in mining or related support, 5 years installing electronic equipment on heavy equipment, and the ability to travel 40–60% (domestic and international).

Qualifications

• 3 years of experience in the mining industry or directly supporting the mining industry.
• 5 years experience installing or supporting electronic equipment on automotive, heavy equipment, aircraft, or industrial equipment.
• Demonstrated focus of supporting a strong safety culture.
• Ability to work both independently as well as in a dynamic, distributed team environment.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Strong time management, written and verbal communication skills.
• Ability to travel domestically and internationally as needed (US, CAN, MEX, and Colombia) with flexibility to travel with minimal notification.
• Strong written and interpersonal skills, ability to effectively interact with clients and local teams.
• Physical Requirements: able to work at heights up to 60 ft. , lift up to 100 lbs., kneeling, squatting, climbing ladders

Responsibilities

• Installation and auditing of hardware at customer mine sites ensuring Komatsu’s highest standards of quality and functionality.
• Collaborating with Project Managers, Software Developers, Key Account Managers and Performance Assurance Lead to implement on-site deployments, upgrades, and performance visits.
• Providing timely responses and resolutions to hardware issues identified by our remote support team and customers.
• Performing hardware diagnostics, isolating problems, and repairing components.
• Documenting, updating and reviewing hardware technical documentation, ensuring that all pertinent information is clearly defined and communicated easily.
• Tracking and properly allocating labor to specific projects and customers.
• Managing local warehouse and inventory while supporting reliability tracking initiatives.

Skills

Mining industry experience

Field deployment

Hardware troubleshooting

On-site installation

Strong safety focus

Team collaboration

Travel readiness

Communication skills

Education

Bachelor’s degree in Engineering

Associate’s degree in technical trade

5 years of technical services equivalent experience

Tools

CRM & service ticket tools (Salesforce, Zendesk)

Job description

Komatsu Mining Corp. seeks a Field Technician to install and support Mining Technology solutions at customer sites across North America.

You’ll deploy on-site hardware, perform upgrades, and collaborate with project managers and software teams to ensure top performance. Requirements include 3 years in mining or related support, 5 years installing electronic equipment on heavy equipment, and the ability to travel 40–60% (domestic and international).