Field Technician- IT

Neara; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Rogers-O'Brien Construction seeks a proactive Field Technician - IT to provide hands-on IT support for job sites and the Dallas regional office. This on-site role requires in-person assistance to keep devices, networks, and users productive.

You will deploy hardware, troubleshoot VPNs, supervise IT interns during mobilizations, and coordinate with project teams to improve IT processes. A Bachelor’s degree or equivalent experience and 3–5 years IT support are preferred; driving and lifting duties

Qualifications

• Bachelor’s degree preferred; equivalent experience may be considered.
• 3–5 years of relevant IT support experience required.
• CompTIA A+ or Tech+ certification preferred for validating foundational IT skills.
• Ability to meet company driving requirements to operate a company vehicle.
• Physical capability to lift up to 20 lbs and adapt to changing work environments.
• Strong critical thinking skills to effectively analyze and resolve IT issues.
• Exceptional communication skills are essential for clear interactions with users and vendors.

Responsibilities

• Deploy and support workstations, hardware, and network setups at jobsites and offices to ensure seamless IT operations.
• Provide on-site support for technical issues that cannot be resolved remotely, ensuring minimal disruption to field activities.
• Troubleshoot and resolve connectivity issues such as VPN, remote tools, and ISP problems to maintain uninterrupted service.
• Lead equipment setup, repairs, replacements, and IT demobilizations to facilitate efficient jobsite transitions.
• Conduct field visits to assess equipment and system performance, ensuring reliability and operational readiness.
• Supervise IT interns during mobilizations and training, fostering skill development and effective team support.
• Coordinate with project teams and identify improvement areas with IT leadership to enhance overall IT processes.

Skills

3–5 years IT support experience

IT hardware deployment & Troubleshoot

Strong communication skills

Critical thinking

Driving requirements / valid license

Education

Bachelor’s degree in Computer Science preferred; equivalent experience considered

Job description

About Job

Join the team at Rogers-O'Brien Construction as a proactive and technically skilled Field Technician- IT. In this role, you will provide critical IT support for our teams both in the field and the regional Dallas office. If you thrive in fast-paced environments, enjoy hands-on problem solving, and are passionate about helping teams stay connected and productive, this position is ideal for you.

You will play a vital role in maintaining and improving our technical operations, supporting jobsite mobilizations, and delivering high-quality helpdesk support to employees across the company. This on-site position requires in-person support due to the hands-on nature of the role, making remote work unavailable. Your contributions will be essential in enhancing efficiency, reducing downtime, and aligning with Rogers-O’Brien’s strategic objectives.

Skills & Qualification

• Bachelor’s degree in Computer Science preferred; equivalent experience considered

• 3–5 years of relevant IT support experience required

• CompTIA A+ or Tech+ certification preferred for validating foundational IT skills

• Ability to meet company driving requirements to operate a company vehicle

• Physical capability to lift up to 20 lbs and adapt to changing work environments

• Strong critical thinking skills to effectively analyze and resolve IT issues

• Exceptional communication skills are essential for clear interactions with users and vendors

Responsibilities

• Deploy and support workstations, hardware, and network setups at jobsites and offices to ensure seamless IT operations

• Provide on-site support for technical issues that cannot be resolved remotely, ensuring minimal disruption to field activities

• Troubleshoot and resolve connectivity issues such as VPN, remote tools, and ISP problems to maintain uninterrupted service

• Lead equipment setup, repairs, replacements, and IT demobilizations to facilitate efficient jobsite transitions

• Conduct field visits to assess equipment and system performance, ensuring reliability and operational readiness

• Supervise IT interns during mobilizations and training, fostering skill development and effective team support

• Coordinate with project teams and identify improvement areas with IT leadership to enhance overall IT processes