Field Technician- IT

Rogers-O'Brien Construction; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Rogers-O'Brien Construction is seeking a proactive Field Technician- IT to provide hands-on IT support for field crews and the Dallas regional office. You will deploy workstations, troubleshoot connectivity, and ensure secure, reliable access to essential tools on site.

This on-site role requires in-person support due to the hands-on nature of the work, with responsibilities spanning equipment setup, demobilizations, and collaboration with project teams to improve IT processes and uptime across

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• 3–5 years IT support experience required.
• CompTIA A+ or Tech+ certification preferred.
• Ability to meet driving requirements to operate a company vehicle.
• Physical capacity to lift up to 20 lbs and adapt to changing work environments.
• Strong critical thinking skills to analyze and resolve IT issues.
• Exceptional communication skills for clear interactions with users and vendors.

Responsibilities

• Deploy and support workstations, hardware, and network setups at jobsites and offices to ensure seamless IT operations.
• Provide on-site support for technical issues that cannot be resolved remotely, ensuring minimal disruption to field activities.
• Troubleshoot connectivity issues such as VPN, remote tools, and ISP problems to maintain uninterrupted service.
• Lead equipment setup, repairs, replacements, and IT demobilizations to facilitate efficient jobsite transitions.
• Conduct field visits to assess equipment and system performance, ensuring reliability and operational readiness.
• Supervise IT interns during mobilizations and training, fostering skill development and effective team support.
• Coordinate with project teams and identify improvement areas with IT leadership to enhance IT processes.

Skills

IT support

Hardware troubleshooting

Communication skills

Critical thinking

Education

Bachelor’s degree in Computer Science or equivalent experience

Tools

VPN

Remote tools

Job description

About Job

Join the team at Rogers-O'Brien Construction as a proactive and technically skilled Field Technician- IT. In this role, you will provide critical IT support for our teams both in the field and the regional Dallas office. If you thrive in fast-paced environments, enjoy hands-on problem solving, and are passionate about helping teams stay connected and productive, this position is ideal for you. Join the team at Rogers-O'Brien Construction as a proactive and technically skilled Field Technician- IT. In this role, you will provide critical IT support for our teams both in the field and the regional Dallas office. If you thrive in fast-paced environments, enjoy hands-on problem solving, and are passionate about helping teams stay connected and productive, this position is ideal for you. You will play a vital role in maintaining and improving our technical operations, supporting jobsite mobilizations, and delivering high-quality helpdesk support to employees across the company. This on-site position requires in-person support due to the hands‑on nature of the role, making remote work unavailable. Your contributions will be essential in enhancing efficiency, reducing downtime, and aligning with Rogers-O’Brien’s strategic objectives.

Skills & Qualification

• Bachelor’s degree in Computer Science preferred; equivalent experience considered
• 3–5 years of relevant IT support experience required
• CompTIA A+ or Tech+ certification preferred for validating foundational IT skills
• Ability to meet company driving requirements to operate a company vehicle
• Physical capability to lift up to 20 lbs and adapt to changing work environments
• Strong critical thinking skills to effectively analyze and resolve IT issues
• Exceptional communication skills are essential for clear interactions with users and vendors

Responsibilities

• Deploy and support workstations, hardware, and network setups at jobsites and offices to ensure seamless IT operations
• Provide on‑site support for technical issues that cannot be resolved remotely, ensuring minimal disruption to field activities
• Troubleshoot and resolve connectivity issues such as VPN, remote tools, and ISP problems to maintain uninterrupted service
• Lead equipment setup, repairs, replacements, and IT demobilizations to facilitate efficient jobsite transitions
• Conduct field visits to assess equipment and system performance, ensuring reliability and operational readiness
• Supervise IT interns during mobilizations and training, fostering skill development and effective team support
• Coordinate with project teams and identify improvement areas with IT leadership to enhance overall IT processes