Field Service Technical Engineer

Verigent; Amarillo (TX); On-site; USD 75,768 - 89,544; Full time

Job summary

A leading technical services provider is seeking a Field Service Technical Engineer in Amarillo, TX to provide comprehensive technical support for project teams. This hands-on role involves troubleshooting and repairing hardware/software, and managing service tickets efficiently. The ideal candidate will possess at least 5 years of technical support experience with a strong grasp of networking and problem-solving. This position requires a proactive approach to resolve service requests and the ability to navigate various environments effectively. Competitive pay rate offered.

Qualifications

• Minimum of 5 years technical support experience troubleshooting, diagnosing, and repairing PC’s and networks.
• In-depth knowledge of networking topology, routers, switches, and WAPs.
• Must be able to manage multiple tasks in diverse environments.

Responsibilities

• Provide technical support for the project site team.
• Install, troubleshoot & repair hardware, software, & peripheral equipment.
• Manage service tickets in IT ticketing system.

Skills

Technical support experience

Networking knowledge

Problem-solving skills

Team player

Organizational skills

Job description

Job Title: Field Service Technical Engineer

Location: Amarillo, TX

Duration: 1-2 Years

Pay Rate: $55/hr - $65/hr

Position Summary

The Field Service Technical Engineer will provide technical support for the project site team. This is a hands‑on position working closely with corporate IT, onsite project team members and 3rd party contractors.

• Install, troubleshoot & repair hardware, software, & peripheral equipment
• Assist/manage site-wide network setup and support
• Assist with jobsite trailer mobilization and demobilization as required
• Work with site team to proactively address and resolve service requests and/or to gather information necessary to resolve service requests.
• Communicate with other IT team members to resolve issues and expedite work
• Work with 3rd party vendors/support as needed
• Manage service tickets in IT ticketing system
• Effectively determine when to escalated an issue
• Willing to work during non‑business hours when necessary to support site moves, local network upgrades, etc.

Qualifications

• Minimum of 5 years technical support experience troubleshooting, diagnosing, and repairing PC’s, printers, peripherals, networks, and voice/data connectivity
• Minimum of 3 years' experience coordinating, planning & execution of jobsite office mobilizations, moves and demobilizations
• In depth knowledge of networking topology, routers, switches, WAPs, etc.
• In depth knowledge of Microsoft Windows Desktop OS, Server OS & O365 applications
• Strong analytical and problem‑solving skills
• Must be able to work multiple tasks and between a variety of environments
• Must be a strong team player, self‑starter, flexible and be able to work well with a variety of personalities, with minimal instruction, and minimal direct supervision
• Must be well organized.
• Must be willing to travel to support other jobsites
• Willing to train and certified to operate mobile lift platforms
• Construction‑related industry experience a plus

Physical and Mental Requirements

• Standing/Walking/Sitting: Workday is combination of sitting/walking and standing
• Legs: Must be able to climb stairs - 5% of day
• Hands/Arms: Constant use of hands/fingers for mouse/keyboard/computer use
• Vision: Visual acuity in near, mid and far range vision. Color vision, peripheral vision, depth perception, hand/eye coordination
• Hearing: Sufficient to hear conversational levels in person and over the telephone
• Speech: Sufficient to make oneself heard in person, speak in front of groups, and be understood over the telephone and radio
• Lift/Carry: Up to 40lb computer/drawings- minimal
• Kneeling/Crouching/Crawling: Minimal
• Must be able to climb ladders (fixed access and step) -Minimal
• Work at an elevated height- Minimal
• Constant mental alertness, accuracy, and attention to detail required
• Must be able to work independently, make decisions, and follow through on all assignments
• Must use creativity, independent judgment, and organizational and problem‑solving skills to determine best method to accomplish desired results
• Must be able to plan and organize work
• Must possess strong organizational and computer use skills and have a high level of competency to read/write/speak English, and communicate with coworkers