Field Service Tech

Rogers Group; Fort Mill (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services provider in Fort Mill, SC is seeking a technical support professional to implement and provide support for customer IT environments. Candidates should have an associate degree or higher with 2 years of experience in Windows technologies. This role involves troubleshooting, managing equipment setups, and ensuring adherence to client policies.

Qualifications

• 2 years of industry technical experience.
• Relevant work experience will count in place of degree.

Responsibilities

• Implement, monitor & provide technical support for customer IT environments.
• Administer connectivity of customer’s Windows based platform.
• Support of the operating system, desktop hardware & peripherals.
• Manage set-up, retirement, and relocation of equipment.
• Implement Windows-based security, including user/group permissions.
• Analyze, identify, and implement enhancements to desktop support.
• Ensure adherence to client’s corporate policies through reporting.
• Act as the technical support contact for IT vendors.
• Repair and troubleshoot instrument related computers.
• Provide technical support for new system validations.
• Maintain a physical inventory of lab equipment and software.
• Act as client liaison for software/hardware inquiries.

Skills

Windows technologies

Microsoft Office

Networking

Remote computing

Backup systems

Education

Associate degree or higher

Job description

If you are interested in this position, please e-mail your resume in a word document to [e-mail]

Duties & Responsibilities

• Will implement, monitor & provide technical support for customer IT environments, typically integrated with instrumentation.
• Will Administer connectivity of customer’s Windows based platform.
• Support of the operating system, desktop hardware & peripherals, instrument-controlled software, core desktop applications and imaging of computers.
• Manage set-up, retirement, and relocation of equipment.
• Implements Windows based security, included but not limited to: user/group permissions, file/folder permissions, group policies & security policies.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve overall support of the desktop platform in a timely manner.
• Ensures adherence to client’s corporate policies through periodic reporting & compliance programs.
• Acts as the technical support contact for IT vendors.
• Repairing & troubleshooting instrument related computers and escalating issues for users.
• Provides technical support for new system validations and change management efforts.
• Maintain a physical inventory of lab equipment, PC’s, software, and other information specified by the user.
• Acts as client Liaison for software/hardware related inquiries.

Skill Requirements

Associate degree or higher and 2 years of industry technical experience to include Windows technologies including Microsoft Office, networking, remote computing and backup systems. Relevant work experience will count in place of degree considered.

For a complete listing of our non-confidential available positions, visit the current positions page for www.Rogers-Group.com. Executive, research & Development and New Product development positions are usually confidential so that the company's competition can't figure out what they are developing