Field Technician: Independent, Complex-Problem Solver

Insight Global; Palo Alto (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Insight Global, based in Palo Alto, seeks a client-focused professional to support and deliver software services across pre-sales, post-sales and service delivery. The role emphasizes understanding customer needs, driving account growth, and solving complex issues with independent judgment.

The candidate brings 2-5 years in related work, thrives in a dynamic environment, and can mentor new hires while contributing to ongoing customer success and retention efforts.

Qualifications

• Ensure high level Customer satisfaction by clarifying Customer needs.
• Provide input about Customers business and industry trend information into Account Support Plan.

Responsibilities

• Provide software service, pre-sales, post-sales or service delivery support.
• For Mission Critical Customers, provide proactive and some reactive services.
• Monitor operation performance and work on corrective action plans (if needed).
• Mentor /Coach new hires on work process and procedures.
• Responsible for account growth and retention. Typically has 2-5 years of related work experience.

Skills

Customer satisfaction

Account support

Mentor coach

Job description

Insight Global, based in Palo Alto, seeks a client-focused professional to support and deliver software services across pre-sales, post-sales and service delivery. The role emphasizes understanding customer needs, driving account growth, and solving complex issues with independent judgment.

The candidate brings 2-5 years in related work, thrives in a dynamic environment, and can mentor new hires while contributing to ongoing customer success and retention efforts.