Field Technician

Insight Global; Palo Alto (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Insight Global, based in Palo Alto, seeks a client-focused professional to support and deliver software services across pre-sales, post-sales and service delivery. The role emphasizes understanding customer needs, driving account growth, and solving complex issues with independent judgment.

The candidate brings 2-5 years in related work, thrives in a dynamic environment, and can mentor new hires while contributing to ongoing customer success and retention efforts.

Qualifications

• Ensure high level Customer satisfaction by clarifying Customer needs.
• Provide input about Customers business and industry trend information into Account Support Plan.

Responsibilities

• Provide software service, pre-sales, post-sales or service delivery support.
• For Mission Critical Customers, provide proactive and some reactive services.
• Monitor operation performance and work on corrective action plans (if needed).
• Mentor /Coach new hires on work process and procedures.
• Responsible for account growth and retention. Typically has 2-5 years of related work experience.

Skills

Customer satisfaction

Account support

Mentor coach

Job description

Job Description

Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.

Expert knowledge on the general/technical aspects of the job.

Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems.

Work is completed independently and has ability to handle most unique situations.

Frequently determines methods and procedures for new assignments.

Skills and Requirements

Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Handle Customer-relation problems promptly and appropriately, provide guidance, escalat…? Wait? Pause.

Provide software service, pre-sales, post-sales or service delivery support.

For Mission Critical Customers, provide proactive and some reactive services.

Monitor operation performance and work on corrective action plans (if needed).

Provide input about Customers business and industry trend information into Account Support Plan.

Mentor /Coach new hires on work process and procedures.Responsible for account growth and retention. Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].