Field Technician II - Lead Accessibility Installer

Westside Medical Supply; City of Rochester (NY); On-site; USD 34,000 - 55,000; Full time

Job summary

Westside Medical Supply in New York leads the DME and home accessibility market, seeking a Lead Home Modification Technician to guide residential accessibility installs and support teams. This hands-on role focuses on safety, quality workmanship, and customer care as you work on lifts, ramps, and related equipment.

You will plan installations, read technical instructions, and travel to customer homes, facilities, and sites, delivering reliable service and sharing knowledge with peers.

Qualifications

• Hands-on experience with tools and strong mechanical troubleshooting.
• Experience in mechanical repair, carpentry, construction, remodeling, maintenance, or electrical work.
• Ability to plan and complete installations, read technical instructions, and work safely and independently.
• Organized, dependable, detail-oriented, and committed to quality workmanship.
• Clear communication, compassion for customers, and teamwork.
• Valid driver's license with acceptable driving record.
• Willingness to learn new products and skills.

Responsibilities

• Lead residential accessibility projects and installs.
• Install, troubleshoot, service, and repair patient lifts, stairlifts, and other equipment.
• Assess project needs, estimate parts, materials, and labor.
• Complete safe, high-quality work following specs and standards.
• Document estimates, measurements, photos, repairs, and recommendations.
• Communicate professionally with customers, caregivers, and coworkers.
• Maintain company vehicles, tools, and work areas; assist with warehouse needs.
• Collaborate with other technicians and participate in cross-training.

Skills

Hands-on tools

Mechanical repair

Carpentry

Construction

Remodeling

Maintenance

Electrical work

High attention to detail

Education

High school diploma or equivalent

Job description

Field Technician II – Lead Accessibility Installer

Join the Team at Westside Medical Supply – New York's Leading DME and Home Accessibility Company!

Westside Medical Supply is seeking an experienced Lead Home Modification Technician to join our team. This hands-on role is ideal for someone skilled in construction, carpentry, mechanical repairs, and creative problem-solving.

You’ll lead residential accessibility projects and installs - helping customers live more safely and independently.

What You’ll Do

• Complete home modifications such as grab bars, bathroom upgrades, bathtub cutouts, ramps, decks, railings, and floor-to-ceiling poles.
• Install, troubleshoot, service, and repair patient lifts, stairlifts, and other medical and accessibility equipment.
• Assess project needs, identify solutions, and estimate parts, materials, and labor.
• Complete safe, high-quality work following manufacturer specifications and company standards.
• Document estimates, measurements, photos, repairs, and recommendations for the coordination team.
• Communicate professionally and compassionately with customers, caregivers, and coworkers.
• Maintain company vehicles, tools, and work areas; assist with warehouse and facility needs as assigned.
• Collaborate with other technicians, share knowledge, and participate in cross-training.

What We’re Looking For

We are looking for someone who:

• Has hands-on experience with tools and strong mechanical and troubleshooting skills.
• Has experience in mechanical repair (preferred), carpentry, construction, remodeling, maintenance, or electrical work.
• Can plan and complete installations, read technical instructions, and work safely and independently.
• Is organized, dependable, detail-oriented, and committed to quality workmanship.
• Communicates clearly, treats customers with compassion, and works well with a team.
• Has a valid driver's license with an acceptable driving record.
• Has a high school diploma or equivalent and is willing to learn new products and skills.

Growth & Development

As a lead-level technician, you’ll help support team knowledge-sharing, cross-training, and consistent work procedures. You’ll continue developing expertise across home modifications, equipment service, and other Technician department responsibilities.

Physical Requirements

This active role involves lifting, carrying, pushing, or pulling 100-150lbs. or more, with or without reasonable accommodation; frequent bending, kneeling, climbing, and reaching; and working indoors and outdoors. Regular travel to customer homes, facilities, and job sites is required.

If you enjoy hands-on projects, solving problems, and making a difference for customers, we’d love to hear from you!