Field Technician II

Westside Medical Supply; City of Rochester (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Westside Medical Supply in New York is seeking a hands-on Lead Accessibility Installer to oversee residential modification projects and equipment installations. You will guide teams, plan installations, and ensure safety and quality in every job.

The role requires practical carpentry, mechanical, and electrical skills, plus a valid driver’s license and a commitment to compassionate customer service. Travel to customer sites is expected.

Qualifications

• Hands-on experience with tools and mechanical troubleshooting.
• Experience in mechanical repair, carpentry, remodeling, maintenance, or electrical work.
• Ability to plan and complete installations, read technical instructions, and work safely and independently.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Lead home modification installations such as grab bars, bathroom upgrades, ramps, decks, and rails.
• Install, troubleshoot, service, and repair patient lifts, stairlifts, and related equipment.
• Estimate parts, materials, and labor for projects.
• Document estimates, measurements, photos, repairs, and recommendations for coordination team.
• Maintain company vehicles, tools and work areas; assist with warehouse and facility needs.

Skills

Hands-on tools

Mechanical repair

Carpentry

Construction

Remodeling

Electrical work

Education

High school diploma or equivalent

Job description

Field Technician II – Lead Accessibility Installer

Join the Team at Westside Medical Supply – New York's Leading DME and Home Accessibility Company!

Westside Medical Supply is seeking an experienced Lead Home Modification Technician to join our team. This hands-on role is ideal for someone skilled in construction, carpentry, mechanical repairs, and creative problem-solving.

You’ll lead residential accessibility projects and installs - helping customers live more safely and independently.

What You’ll Do

• Complete home modifications such as grab bars, bathroom upgrades, bathtub cutouts, ramps, decks, railings, and floor-to-ceiling poles.
• Install, troubleshoot, service, and repair patient lifts, stairlifts, and other medical and accessibility equipment.
• Assess project needs, identify solutions, and estimate parts, materials, and labor.
• Complete safe, high-quality work following manufacturer specifications and company standards.
• Document estimates, measurements, photos, repairs, and recommendations for the coordination team.
• Communicate professionally and compassionately with customers, caregivers, and coworkers.
• Maintain company vehicles, tools, and work areas; assist with warehouse and facility needs as assigned.
• Collaborate with other technicians, share knowledge, and participate in cross-training.

What We’re Looking For

We are looking for someone who:

• Has hands-on experience with tools and strong mechanical and troubleshooting skills.
• Has experience in mechanical repair (preferred), carpentry, construction, remodeling, maintenance, or electrical work.
• Can plan and complete installations, read technical instructions, and work safely and independently.
• Is organized, dependable, detail-oriented, and committed to quality workmanship.
• Communicates clearly, treats customers with compassion, and works well with a team.
• Has a valid driver's license with an acceptable driving record.
• Has a high school diploma or equivalent and is willing to learn new products and skills.

Growth & Development

As a lead-level technician, you’ll help support team knowledge-sharing, cross-training, and consistent work procedures. You’ll continue developing expertise across home modifications, equipment service, and other Technician department responsibilities.

Physical Requirements

This active role involves lifting, carrying, pushing, or pulling 100-150lbs. or more, with or without reasonable accommodation; frequent bending, kneeling, climbing, and reaching; and working indoors and outdoors. Regular travel to customer homes, facilities, and job sites is required.

If you enjoy hands-on projects, solving problems, and making a difference for customers, we’d love to hear from you!