Field Technician I

Westside Medical Supply; City of Rochester (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Westside Medical Supply in New York is hiring skilled technicians to install, service, and repair durable medical equipment and home accessibility devices. You will perform residential and commercial installations, conduct preventative maintenance, troubleshoot malfunctions, and prepare repair estimates while delivering exceptional customer service.

Join a team that values safety, adherence to manufacturer specifications, HIPAA compliance, and teamwork.

Qualifications

• High school diploma or equivalent required.
• Experience using hand tools, power tools, and installation equipment required.
• Construction, remodeling, maintenance, electrical work, carpentry, mechanical repair, or related technical fields preferred.

Responsibilities

• Install, service, and repair durable medical equipment and home accessibility devices.
• Perform residential and commercial installations and preventative maintenance.
• Troubleshoot equipment malfunctions and identify repair solutions.
• Prepare estimates, communicate parts requirements and labor needs to customers and Coordinator team.
• Maintain documentation of work performed, service activities, repairs, installations, parts used, and customer interactions.
• Ensure safety, manufacturer specifications, and HIPAA compliance.

Skills

Mechanical aptitude

Troubleshooting

Read diagrams/specs

Driver's license

Customer service

Education

High School diploma

Tools

Hand tools

Power tools

Installation equipment

Job description

Join the Team at Westside Medical Supply - New York's Leading Home Accessibility Company!

Are you ready to grow with one of New York State's fastest-growing home accessibility providers? At Westside Medical Supply, we're not just hiring installers - we're building futures.

DUTIES & RESPONSIBILITIES

Equipment Installation, Service & Repair

• Conduct residential and commercial installations, preventative maintenance, service calls and repairs of durable medical equipment and home accessibility equipment including wheelchairs, power wheelchairs, scooters, hospital beds, therapeutic support surfaces, seat lift chairs, patient lifts, standers, ramps, stairlifts, vertical platform lifts (VPLs), ceiling track systems, residential elevators, railings, and other equipment and products offered by Westside Medical Supply.
• Evaluate equipment and installation needs and develop appropriate plans of action to resolve any issues efficiently and effectively.
• Ensure all installations are completed according to manufacturer specifications, company standards, and applicable safety requirements.
• Troubleshoot equipment malfunctions and identify appropriate repair solutions.
• Prepare estimates and communicate repair recommendations, parts requirements, and labor needs to both customers and Coordinator team.
• Submit documentation required for insurance approvals, warranties, repair authorizations, and reimbursement requests to Coordinator team.

Job/Project Coordination & Documentation

• Coordinate with Technician Manager who will schedule appointments, installations, repairs, follow-up visits, and project completion activities.
• Maintain accurate documentation of work performed, service activities, repairs, installations, parts used, and customer interactions.
• Communicate professionally & effectively with customers, caregivers, referral sources, and internal staff.
• Provide excellent customer service while representing the Company in customers' homes, facilities, and communities.

Vehicle, Inventory & Operational Support

• Maintain clean, organized, and properly stocked company vehicles.
• Monitor vehicle condition and report maintenance needs promptly.
• Maintain organized workspaces, service areas, inventory, tools, and equipment.
• Assist with inventory management, equipment preparation, warehouse functions, and miscellaneous operational tasks during downtime.

Facility & Property Maintenance

• Assist with facility maintenance projects, building repairs, grounds maintenance, and seasonal property upkeep as assigned.
• Participate in snow removal, lawn maintenance, landscaping, and other property maintenance responsibilities when needed.

Safety, Compliance & Team Collaboration

• Follow all company safety procedures, vehicle policies, equipment handling requirements, and operational guidelines.
• Work collaboratively with other technicians to resolve installation, repair, and service-related issues.
• Maintain compliance with company policies, HIPAA requirements, manufacturer guidelines, and accreditation standards.
• Attend department and company meetings as requested.

Cross-Training Responsibilities & Professional Development

• Create, maintain, and update written procedures, guides, and reference materials related to assigned job duties.
• Document key daily, weekly, monthly, and periodic responsibilities to support cross-training, operational consistency, and business continuity.
• Ensure documentation remains accurate and is updated when processes, systems, or responsibilities change.
• Participate in cross-training, onboarding, and knowledge-sharing activities as requested.
• Support continuous improvement efforts by identifying opportunities to improve procedures, workflows, and documentation.
• All Technicians will be cross-trained and expected to work within all related areas.
• Maintain knowledge of products, equipment, installation techniques, and industry best practices.
• Learn and carry out any additional tasks or designated job duties as assigned.

POSITION REQUIREMENTS & QUALIFICATIONS

Education & Experience

• Required Education: High School diploma or equivalent.
• Required Experience: Experience using hand tools, power tools, and installation equipment a must.
• Preferred Experience: Construction, remodeling, maintenance, electrical work, carpentry, mechanical repair, or related technical fields.

Technical Knowledge & Skills

• Strong mechanical aptitude and troubleshooting abilities.
• Ability to read and follow instructions, diagrams, specifications, and technical documentation.
• Ability to safely operate hand tools, power tools, ladders, and installation equipment.
• Valid driver's license with an acceptable driving record.
• Ability to safely operate company vehicles.
• Willingness to learn new products, equipment, technologies, and service disciplines.

Core Competencies

• Customer Focus: Strong customer service skills with the ability to represent the Company professionally in customers' homes and facilities.
• Communication: Effective verbal and interpersonal communication skills.
• Organization: Strong time management and organizational skills with the ability to manage multiple service calls and priorities.
• Collaboration: Ability to work independently and as part of a team.
• Problem Solving: Strong critical-thinking and troubleshooting abilities.
• Professionalism: Dependable, professional, and customer-focused approach to work.
• Adaptability: Flexibility to perform service, installation, warehouse, maintenance, and property-related responsibilities as business needs require.
• Compassion: Kind, understanding, and respectful demeanor when working with customers, caregivers, and healthcare professionals.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to lift, carry, push, and pull equipment, materials, and tools weighing 75 lbs. or more with or without reasonable accommodation.
• Ability to frequently stand, walk, bend, kneel, squat, crawl, climb, reach, and work in confined spaces.
• Ability to safely climb ladders and work at varying heights.
• Ability to work indoors and outdoors in varying weather conditions throughout the year.
• Frequent operation of company vehicles and travel to customer homes, healthcare facilities, and job sites.
• Daily use of hands, wrists, and fingers for operating tools, equipment, and technology devices.

Important Note: This job description highlights the primary responsibilities and expectations of the role but is not an exhaustive list. Duties may change as the needs of the company evolve.

Take the next step in your career with Westside Medical Supply - where craftsmanship and compassion come together.