Field Technician - Fiber Optics & Network Support

Bluebird Fiber; Freeport (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Bluebird Fiber is seeking a Field Technician to join a collaborative team in the Midwest. This full-time role involves coordinating new customer installations, monitoring network performance, and providing 24x7 support across BBF’s network.

You will handle site wiring, NID installation, and documentation while supporting restoration efforts for fiber optic infrastructure. Equal opportunity employer.

Qualifications

• Minimum 1 year in telecommunications or equivalent technical training.
• College or Technical degree or equivalent, preferred.
• Private line broadband installation and maintenance.
• DS3/DS1 installation and maintenance.
• SONET/DWDM installation and maintenance.
• IP/MPLS fundamentals.
• Test equipment proficiency (OTDR, OSA, DS1/3, and Ethernet).

Responsibilities

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers.
• Provide proper documentation of BBF’s network (Site Audit’s, and Inventory Databases).
• Provide installation, test and acceptance for nodes and collocations into BBF’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network.
• Provide emergency restoration support for BBF’s network equipment.
• Maintain BBF colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Skills

Driver's license

PC skills

Communication skills

Multi-tasking

Self-motivated

Telecom installation

Education

College or Technical degree or equivalent, preferred

Tools

OTDR

OSA

DS1/3

Ethernet

Cisco IP Certifications

Alcatel Lucent IP Certifications

VOIP

Fiber optics splicing

SS7/STP

Job description

Bluebird Fiber is seeking a Field Technician to join a collaborative team in the Midwest. This full-time role involves coordinating new customer installations, monitoring network performance, and providing 24x7 support across BBF’s network.

You will handle site wiring, NID installation, and documentation while supporting restoration efforts for fiber optic infrastructure. Equal opportunity employer.