Computer & Server Field Technician in Richmond, VA

Unisys; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) plan

Healthcare

HSA matching

Ongoing learning opportunities

Work-life balance commitment

Job summary

Unisys is seeking a Field Engineer to deliver full onsite engineering support for a base of large, complex clients in the Richmond, VA area. You will own onsite service activity, perform advanced maintenance and installation tasks, and ensure high-quality service delivery and strong client relations.

The role requires a High School Diploma or GED, potentially a technical certification or Associate Degree, and typically 2–4 years of related field experience.

Qualifications

• High School Diploma or GED required.
• May require technical certification or an Associate Degree.
• 2–4 years of relevant experience in field engineering or related area.

Responsibilities

• Provide the full range of Field Engineering support for a base of large clients.
• Own onsite service activity end to end.
• Perform advanced-level maintenance on products and installation activities.
• Provide feedback to improve service delivery and processes.
• Use advanced tools to resolve client problems and conduct scheduled installs.
• Identify and resolve systemic issues within the team.
• Proactively support teammates with technical assistance and expertise.
• Contribute to client services metrics reporting and documentation.
• Monitor issues and inform the manager with improvement recommendations.

Skills

Field engineering

On-site service

Technical troubleshooting

Client-facing support

Education

High School Diploma or GED

Associate Degree (optional)

Job description

What success looks like in this role:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.


• Takes complete ownership of onsite service activity.


• Performs advanced-level maintenance on all products, including low-complexity installation activities.


• Provides technical feedback on equipment, systems and processes to improve overall service delivery.


• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.


• Identifies and resolves systemic issues within the team.


• Proactively supports the needs of other team members, providing technical assistance and expertise.


• Contributes to improved client services metrics reporting and documentation.


• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

You will be successful in this role if you have:

• High School Diploma or GED required


• May require technical certification or Associate Degree


• Generally, 2-4 years' experience in area of responsibility

MUST HAVE:

• A valid drivers license and criminal background verification will be required


• Must have access to a reliable vehicle

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

#LI-AC1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .