Field Technician - Adhesive Solutions & Remote Training

Henkel Corporation; Elk Grove (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Henkel Corporation's Adhesive Technologies division seeks a technically skilled professional to advise customers, run product demonstrations, and troubleshoot applications. You will conduct on-site visits, audits, and demonstrations with documentation in CRM and LIM systems.

You will collaborate with sales, marketing, PD, and field teams to deliver value, train users, and identify new opportunities. Strong communication and problem-solving are essential, as is comfort with remote tools and lab

Responsibilities

• Provide product recommendations, customized applications, and demonstrations for customers
• Consult customers on solutions that generate value for their use cases
• Perform technical visits, audits, demonstrations, and troubleshooting with documentation in CRM and LIM
• Collaborate with application equipment teams to enhance adhesive-related processes
• Capture customer feedback to optimize service and identify new sales opportunities
• Report quality issues and customer claims to relevant parts of the organization
• Enhance customer experience through remote interactions and automation
• Identify opportunities to create customer value in remote settings using AR/VR tools
• Supervise laboratory work for samples and report results to customers
• Provide training and coaching on product applications to field sales and customers
• Communicate with sales, marketing, PD, and cross-functional teams; promote innovations

Skills

Technical demonstrations

Customer consultations

CRM proficiency

Tools

CRM software

LIM system

AR/VR tooling

Job description

Henkel Corporation's Adhesive Technologies division seeks a technically skilled professional to advise customers, run product demonstrations, and troubleshoot applications. You will conduct on-site visits, audits, and demonstrations with documentation in CRM and LIM systems.

You will collaborate with sales, marketing, PD, and field teams to deliver value, train users, and identify new opportunities. Strong communication and problem-solving are essential, as is comfort with remote tools and lab