Field Technician

Henkel Corporation; Elk Grove (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Henkel Corporation's Adhesive Technologies division seeks a technically skilled professional to advise customers, run product demonstrations, and troubleshoot applications. You will conduct on-site visits, audits, and demonstrations with documentation in CRM and LIM systems.

You will collaborate with sales, marketing, PD, and field teams to deliver value, train users, and identify new opportunities. Strong communication and problem-solving are essential, as is comfort with remote tools and lab

Responsibilities

• Provide product recommendations, customized applications, and demonstrations for customers
• Consult customers on solutions that generate value for their use cases
• Perform technical visits, audits, demonstrations, and troubleshooting with documentation in CRM and LIM
• Collaborate with application equipment teams to enhance adhesive-related processes
• Capture customer feedback to optimize service and identify new sales opportunities
• Report quality issues and customer claims to relevant parts of the organization
• Enhance customer experience through remote interactions and automation
• Identify opportunities to create customer value in remote settings using AR/VR tools
• Supervise laboratory work for samples and report results to customers
• Provide training and coaching on product applications to field sales and customers
• Communicate with sales, marketing, PD, and cross-functional teams; promote innovations

Skills

Technical demonstrations

Customer consultations

CRM proficiency

Tools

CRM software

LIM system

AR/VR tooling

Job description

About this Position

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, all to leave your mark for more sustainable growth.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings

Dare to learn new skills, advance inyour career and make an impact at Henkel.

What you´ll do

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team membersPromote internally SBU innovations and best learnings cross accounts