Field Technician - 24/7 Telecom Network Support

Bluebird Fiber; Pleasant Valley Township (IA); On-site; USD 45,000 - 70,000; Full time

Job summary

Bluebird Fiber is looking for a Field Technician to join a collaborative team in the Midwest. This full-time role involves on-site fiber installations and maintenance for wholesale, enterprise, and colocation customers, with emphasis on reliability and documentation.

The ideal candidate has 1+ year telecom experience and IP/MPLS fundamentals, plus test equipment proficiency. Strong communication and problem-solving skills are essential for success.

Qualifications

• 1+ year in telecommunications or equivalent technical training.
• College or Technical degree or equivalent, preferred.
• Private line broadband installation and maintenance.
• DS3/DS1 installation and maintenance.
• SONET/DWDM installation and maintenance.
• IP/MPLS fundamentals.
• Test equipment proficiency (OTDR, OSA, DS1/3, Ethernet).

Responsibilities

• Receive, monitor, analyze, and resolve network problems with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers.
• Provide proper documentation of BBF’s network (Site Audit’s, and Inventory Databases).
• Provide installation, test and acceptance for nodes and collocations into BBF’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network.
• Provide emergency restoration support for BBF’s network equipment.
• Maintain BBF colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Skills

Driver license

Self-motivation

PC skills

Oral & written comms

Multi-tasking

Telecom installations

IP Certifications

VOIP maintenance

Fiber optics splicing

SS7/STP support

Education

1+ year telecommunications experience

College/Technical degree or equivalent

Job description

Bluebird Fiber is looking for a Field Technician to join a collaborative team in the Midwest. This full-time role involves on-site fiber installations and maintenance for wholesale, enterprise, and colocation customers, with emphasis on reliability and documentation.

The ideal candidate has 1+ year telecom experience and IP/MPLS fundamentals, plus test equipment proficiency. Strong communication and problem-solving skills are essential for success.