Field Technician

Bluebird Fiber; Pleasant Valley Township (IA); On-site; USD 45,000 - 70,000; Full time

Job summary

Bluebird Fiber is looking for a Field Technician to join a collaborative team in the Midwest. This full-time role involves on-site fiber installations and maintenance for wholesale, enterprise, and colocation customers, with emphasis on reliability and documentation.

The ideal candidate has 1+ year telecom experience and IP/MPLS fundamentals, plus test equipment proficiency. Strong communication and problem-solving skills are essential for success.

Qualifications

• 1+ year in telecommunications or equivalent technical training.
• College or Technical degree or equivalent, preferred.
• Private line broadband installation and maintenance.
• DS3/DS1 installation and maintenance.
• SONET/DWDM installation and maintenance.
• IP/MPLS fundamentals.
• Test equipment proficiency (OTDR, OSA, DS1/3, Ethernet).

Responsibilities

• Receive, monitor, analyze, and resolve network problems with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers.
• Provide proper documentation of BBF’s network (Site Audit’s, and Inventory Databases).
• Provide installation, test and acceptance for nodes and collocations into BBF’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network.
• Provide emergency restoration support for BBF’s network equipment.
• Maintain BBF colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Skills

Driver license

Self-motivation

PC skills

Oral & written comms

Multi-tasking

Telecom installations

IP Certifications

VOIP maintenance

Fiber optics splicing

SS7/STP support

Education

1+ year telecommunications experience

College/Technical degree or equivalent

Job description

ABOUT THE COMPANY

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Brief Description

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Field Technician to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

Requirements

EDUCATION AND EXPERIENCE

• Minimum of 1 years in telecommunications or equivalent technical training
• College or Technical degree or equivalent, preferred
• Private line broadband installation and maintenance
• DS3/DS1 installation and maintenance
• SONET/DWDM installation and maintenance
• IP/MPLS fundamentals
• Test equipment proficiency (OTDR, OSA, DS1/3, and Ethernet)

Skills And Abilities

• Willing to work day, evening, night shifts, overtime, call-ins, weekends, and/or holidays as required. Hours to be worked are determined by job requirements
• Valid state driver license with clean driving record
• Self-motivated and the ability to make sound decisions with minimal supervision
• Strong PC skills
• Strong oral and written communications skills
• Multi-task and maintain composure in a demanding work environment.
• Telecommunications equipment installation, preferred
• Cisco or Alcatel Lucent IP Certifications, preferred
• VOIP Switching and maintenance, preferred
• Fiber optics splicing and maintenance, preferred
• SS7/STP support, preferred

Summary

PRIMARY RESPONSIBLILITES:

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers. This could include structured wiring, NID installation and the addition of pluggable cards and jumpers at the Bluebird Fiber locations.
• Provide proper documentation of BBF’s network (Site Audit’s, and Inventory Databases).
• Provide installation, test and acceptance for nodes and collocations into BBF’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network.
• Provide emergency restoration support for BBF’s network equipment.
• Maintain BBF colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Bluebird is an equal opportunity employer.