Field Technician

Compucom; New York (NY); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Compucom Systems, Inc. is seeking a Field Technician to provide onsite technical support within a designated geographic area. The role requires reliable transportation and a valid driver’s license.

This technician will diagnose, repair, install, and maintain printers, kiosks, POS systems, and related hardware and software, coordinating with Level II or Lead Technicians as needed for timely resolutions.

Qualifications

• Experience with Epson print systems is a plus.
• Experience repairing laser and wide format printers.
• Electromechanical experience a plus.
• Strong knowledge of printers, computer hardware, and software.

Responsibilities

• Diagnose and resolve issues with printers, plotters, kiosks, and POS systems
• Install, configure, and maintain hardware and software
• Perform routine maintenance to optimize equipment performance
• Deliver clear technical assistance to customers onsite and over the phone
• Maintain accurate service records and uphold quality standards

Skills

Printer repair

Printer hardware

Customer service

Troubleshooting

On-site support

Job description

Compucom Systems, Inc., delivers end-to-end IT managed services that empower businesses to create a modern digital workplace. We are seeking a skilled Field Technician to provide onsite technical support within a designated geographic area.

Candidates should possess reliable transportation, clean MVR, and a valid driver’s license.

This Technician will serve as the primary onsite contact for technical and service-related issues. Responsibilities include troubleshooting, installing, and repairing laser printers, wide-format printers, kiosks, POS systems, and related hardware / software. Collaboration with Level II or Lead Technicians may be required to ensure timely and accurate resolutions. This tech will be dispatched to troubleshoot, repair, install, and maintain multiple devices, from Network Multi-function devices to large format printers, and related photo lab equipment, along with the supported infrastructure and equipment installations.

• Positions available in multiple states**
• Pay rate range varies based on state**

Responsibilities

• Diagnose and resolve issues with printers, plotters, kiosks, and POS systems
• Install, configure, and maintain hardware and software
• Perform routine maintenance to optimize equipment performance
• Deliver clear technical assistance to customers onsite and over the phone
• Maintain accurate service records and uphold quality standards

Skills And Qualifications

• Experience with Epson print systems is a plus
• Experience repairing laser and wide format printers
• Electromechanical experience a plus
• Strong knowledge of printers, computer hardware, and software
• Proven troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Maintain a clean workspace during and after repair
• Ability to manage multiple priorities and work independently or in a team
• Physical capability to lift up to 50 lbs.

Wage Range

The hourly rate for this position is between $22.00 - $32.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 12 days annually)
• paid time off (minimum of 10 days annually, which increases with seniority level)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

More detailed information can be found here.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity:

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization:

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.