Field Technician

Compucom Staffing; Norwood (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid holidays

Paid time off

Parental leave

Job summary

CompucomStaffing is seeking a Field Technician to join our client’s team in Norwood, MA, delivering end-user support with on-site and remote capabilities. You will troubleshoot, install, and repair laser printers, wide-format printers, POS systems, kiosks, and related hardware while maintaining strong customer service and communication with clients.

The role requires reliable transportation, a clean MVR, and a valid driver’s license, with duties including installation, maintenance, and on-site

Qualifications

• Experience troubleshooting and repairing laser/ wide-format printers.
• Experience supporting POS systems and related hardware preferred.
• Basic networking knowledge and ability to communicate issues clearly.
• Strong customer service and problem-solving skills.

Responsibilities

• Install, configure, maintain, and upgrade equipment and apps.
• Provide on-site and remote support, installation, maintenance, and repair.
• Document service activities and configurations per company standards.
• Travel to customer locations and manage multiple service calls.

Skills

Printer troubleshooting

POS systems

Hardware repair

Networking basics

Customer service

Communication

Independent worker

Travel readiness

Tools

Printer hardware

Kiosks

POS hardware

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Technician to join their team in Norwood, MA and provide end-user support. Candidates must have reliable transportation, clean MVR, and a valid driver’s license.

The Field Technician provides onsite and remote technical support, installation, maintenance, troubleshooting, and repair services for laser printers, wide-format printers/plotters, POS systems, kiosks, computer hardware, and related technology solutions. This role supports many different types of clienteles, ensuring critical business systems operate efficiently and reliably while delivering exceptional customer service. The technician will diagnose, troubleshoot, and repair hardware, software, and electro‑mechanical issues involving laser printers, wide-format printers/plotters, POS systems, kiosks, computers, and peripherals.

Duties & Responsibilities

• Install, configure, maintain, and upgrade supported equipment and applications
• Perform preventive maintenance and routine inspections to maximize system performance and uptime
• Provide professional technical support onsite, clearly communicating issues and resolutions to customers
• Document service activities, system configurations, repairs, and upgrades while maintaining compliance with company standards
• Install and support restaurant technology solutions, applying knowledge of front‑of‑house, kitchen, and back‑office operations
• Order and replace parts as needed to resolve equipment failures
• Perform light contractor work, including drilling, mounting hardware, cabling, and equipment installation
• Train employees on the proper use of supported systems and equipment
• Recommend appropriate products, services, and technology solutions based on customer needs
• Manage multiple service calls independently while adhering to established procedures and service expectations
• Participate in evening support and on-call rotations as required

Skills & Qualifications

• Experience troubleshooting and repairing laser printers and wide-format printers/plotters
• Experience supporting POS systems, computer hardware, and related technologies preferred
• Working knowledge of computer hardware, software applications, and basic networking concepts
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent customer service and communication skills with the ability to remain calm under pressure
• Ability to work independently with minimal supervision and as part of a team
• Ability to lift and transport equipment weighing up to 50 pounds
• Willingness to travel between customer locations

Wage Range

The rate for this position is between $18.00 - $24.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFOR COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On‑Camera Video Interview Notice

Candidates selected to interview must participate in live, on‑camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on‑camera interviews may result in removal from further consideration for employment.