Field Technician

CompuCom; Baltimore (MD); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

CompucomStaffing is seeking a Field Technician to join their team and provide end-user support across multiple locations. The role requires diagnosing, installing, and repairing laser printers, wide-format printers, kiosks, POS systems and related hardware and software.

You will be the primary onsite contact for technical issues, coordinating with Level II technicians when needed, and ensuring timely resolutions while maintaining safe, clean work areas.

Qualifications

• Experience with Epson print systems is a plus.
• Experience repairing laser and wide format printers.
• Electromechanical experience a plus.
• Strong knowledge of printers, computer hardware, and software.
• Proven troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Maintain a clean workspace during and after repair.
• Ability to manage multiple priorities and work independently or in a team.
• Physical capability to lift up to 50 lbs.

Responsibilities

• Diagnose and resolve issues with printers, plotters, kiosks, and POS systems
• Install, configure, and maintain hardware and software
• Perform routine maintenance to optimize equipment performance
• Deliver clear technical assistance to customers onsite and over the phone
• Maintain accurate service records and uphold quality standards

Skills

Printer repair

Laser/wide-format

Troubleshooting

Customer service

Communication

Electrical/mechanical

Independent work

Onsite support

Physical lifting

Tools

Printer hardware

POS hardware

Kiosk hardware

Job description

Positions available in multiple states

Pay rate range varies based on state

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Technician to join their team and provide end-user support.

Candidates should possess reliable transportation, clean MVR, and a valid driver’s license.

This Technician will serve as the primary onsite contact for technical and service-related issues. Responsibilities include troubleshooting, installing, and repairing laser printers, wide-format printers, kiosks, POS systems, and related hardware / software. Collaboration with Level II or Lead Technicians may be required to ensure timely and accurate resolutions. This tech will be dispatched to troubleshoot, repair, install, and maintain multiple devices, from Network Multi-function devices to large format printers, and related photo lab equipment, along with the supported infrastructure and equipment installations.

Duties and Responsibilities :

• Diagnose and resolve issues with printers, plotters, kiosks, and POS systems

• Install, configure, and maintain hardware and software

• Perform routine maintenance to optimize equipment performance

• Deliver clear technical assistance to customers onsite and over the phone

• Maintain accurate service records and uphold quality standards

Skills and Qualifications :

• Experience with Epson print systems is a plus

• Experience repairing laser and wide format printers

• Electromechanical experience a plus

• Strong knowledge of printers, computer hardware, and software

• Proven troubleshooting and problem-solving skills

• Excellent communication and customer service abilities

• Maintain a clean workspace during and after repair

• Ability to manage multiple priorities and work independently or in a team

• Physical capability to lift up to 50 lbs.

Wage Range :

The rate for this position is between $22.00 - $32.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity :

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

Work Authorization :

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants :

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents :

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Privacy-Act-Notice.pdf) .

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants :

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants :

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants :

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.