Field Technician

Compucom Staffing; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing in Phoenix, AZ is seeking a qualified Field Technician to provide on-site IT hardware and software support. You will diagnose, install, configure, repair, and maintain printers, plotters, kiosks, POS systems, network equipment, and related software.

You will work independently and with Level II/III technicians and remote teams to ensure timely resolutions, delivering strong customer service and clear documentation of issues and actions taken.

Qualifications

• Must be able to diagnose hardware and software issues on systems and peripherals.
• Excellent written and verbal communication for customer updates.
• Comfortable working in customer environments and handling multiple priorities.

Responsibilities

• Diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, POS systems, computers, peripherals, and other IT equipment.
• Troubleshoot hardware, software, network connectivity, and system-related issues.
• Install, configure, and maintain computer hardware, peripherals, software, and related applications.

Skills

Customer service

On-site support

Troubleshooting

Documentation

Education

High school diploma or equivalent

Tools

Diagnostics software

Remote support tools

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We are currently seeking a qualified Field Technician to provide support in Phoenix, AZ.

This technician will serve as a primary onsite contact for technical and service-related issues. The role will be responsible for troubleshooting, installing, configuring, repairing, and maintaining a variety of IT hardware, peripherals, printers, wide-format printers, plotters, kiosks, POS systems, networking equipment, and related software.

The Field Technician will be dispatched throughout the assigned service region to diagnose and resolve technical issues, perform equipment installations and preventive maintenance, support network connectivity, and complete hardware and infrastructure-related projects. The technician will work independently while collaborating with Level II, Level III, Lead Technicians, and remote support teams when required to ensure timely and accurate resolutions. Strong customer service, communication, troubleshooting, and documentation skills are essential. The technician must be comfortable working in customer environments, managing multiple priorities, and completing assignments in accordance with established procedures and service-level requirements.

Duties And Responsibilities

• Diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, POS systems, computers, peripherals, and other IT equipment
• Troubleshoot hardware, software, network connectivity, and system-related issues
• Install, configure, and maintain computer hardware, peripherals, software, and related applications

Wage Range

The rate for this position is between $16.13 - $21.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.