Fiber Field Technician — 24/7 Network Install & Support

Bluebird Fiber

Ann Arbor (MI)

On-site

USD 55,000 - 70,000

Full time

4 days ago

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Job summary

Bluebird Fiber in Michigan is looking for a Field Technician to join our fiber telecom team. This full-time role supports wholesale and enterprise customers with installations, maintenance, and network troubleshooting across BBF locations.

The ideal candidate has a year+ in telecom, a technical background, and strong communication skills. On-site work includes day/evening/night shifts with potential on-call rotation and travel within the region.

Qualifications

Minimum 1 year in telecommunications or technical training required.
Private line broadband installation and maintenance experience preferred.
DS3/DS1 and SONET/DWDM installation knowledge advantageous.
IP/MPLS fundamentals and test equipment proficiency preferred.

Responsibilities

Receive, monitor, analyze, and resolve network problems with minimal oversight.
Coordinate and perform new customer installations for wholesale and enterprise clients.
Document BBF’s network in site audits and inventory databases.
Install, test and accept nodes and collocations into BBF’s network.
Support emergency restoration for aerial or buried fiber optics.
Provide 24x7 network coverage, handling tickets and alarms at Tier I.
Adhere to on-call rotation for monitoring, support and dispatch.
Maintain colocation facilities and report any damage or violations.