Field Technician

Insight Global; Dallas, Fort Worth (TX, TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Insight Global in Dallas is seeking a Field Support Technician to deliver on-site IT assistance across construction and corporate sites in the DFW area. You will troubleshoot user issues, document work, and support networking and infrastructure needs while traveling between sites.

This role requires independent work, strong Windows skills, solid ticketing experience, and clear communication. Candidates should be comfortable driving to various locations and maintaining expense reports.

Qualifications

• Experience in a Field Support, Desktop Support, IT Support, or Field Technician role.
• Strong Windows troubleshooting experience.
• Experience working through support tickets.
• Excellent documentation and communication skills.
• Comfortable driving to multiple sites throughout the week.
• Networking troubleshooting experience.
• Experience supporting switches, firewalls, or network infrastructure.

Responsibilities

• Travel to job sites throughout the DFW area
• Provide onsite Windows and desktop support
• Support mobile devices and application troubleshooting
• Troubleshoot basic networking issues
• Document all work performed through ticketing systems
• Upload notes, updates, and pictures from job sites
• Communicate with internal teams and site personnel
• Manage personal schedule and coordinate site visits
• Maintain expense reports and mileage tracking

Skills

Field support experience

Desktop/IT support

Windows troubleshooting

Ticketing systems

Documentation & communication

Site-to-site travel

Networking troubleshooting

Tools

Ticketing software

Remote access tools

Networking gear

Job description

Experience in a Field Support, Desktop Support, IT Support, or Field Technician role

Strong Windows troubleshooting experience

Experience working through support tickets

Excellent documentation and communication skills

Comfortable driving to multiple sites throughout the week

Networking troubleshooting experience

Experience supporting switches, firewalls, or network infrastructure

Job Description

Seeking a Field Support Technician to support construction management and corporate job sites throughout the DFW area. This individual will spend most of their time onsite providing technical support, troubleshooting user issues, documenting work performed, and supporting networking and infrastructure needs. This is a highly independent role where the technician manages their own schedule and travels between job sites.

Day-to-Day

Travel to job sites throughout the DFW area

Provide onsite Windows and desktop support

Support mobile devices and application troubleshooting

Troubleshoot basic networking issues

Document all work performed through ticketing systems

Upload notes, updates, and pictures from job sites

Communicate with internal teams and site personnel

Manage personal schedule and coordinate site visits

Maintain expense reports and mileage tracking