Field Technician

Ciprus Consulting; California; On-site; USD 52,000 - 76,000; Full time

Job summary

Ciprus Consulting is seeking a reliable Field Technician to join our MSP team. This role requires frequent travel up to 4 hours per day, with occasional overnight stays covered under per diem; you will start and end days at our Mission Valley office and perform hands-on IT maintenance during site visits.

You will manage a site-visit schedule, handle Tier 1 tickets, verify device compliance with Microsoft Intune, and coordinate with the central team.

Qualifications

• Associate degree in Information Technology or related field (Bachelor's degree preferred).
• At least 1 year hands-on Helpdesk experience with 100+ computers/users.
• New graduates with a technology/cybersecurity degree are welcome to apply.
• Proven experience in a help desk or technical support role.
• Proficient in troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory and Microsoft Office 365.

Responsibilities

• Manage and schedule site visits with central team approval.
• Address Tier 1 field tickets promptly and efficiently.
• Maintain communication with central team about on-site issues.
• Verify device compliance using Microsoft Intune, RMM, and other MDM tools.
• Ensure devices are online, up-to-date, and connected.
• Coordinate with internal team for on-site tasks.

Skills

Customer service

Communication

Independent work

Task prioritization

Education

Associate degree in IT/related field

Bachelor's degree preferred

Tools

Active Directory

Microsoft Office 365

Microsoft Intune

RMM tools

Job description

Job Description

Job Overview

We’re looking for a reliable and motivated Field Technician to join our Managed Services Provider (MSP) team. This position requires frequent travel, with up to 4 hours of driving per day and occasional overnight stays (covered under per diem). The ideal candidate will independently manage a schedule of site visits, perform hands‑on IT maintenance, conduct asset audits, verify device compliance, and resolve basic technical issues on‑site.

Responsibilities

Travel & Field Work

• Drive up to 4 hours per day; some days may be fully dedicated to travel.
• Use a personal vehicle (mileage reimbursement provided).
• Stay overnight when required (expenses covered under per diem).
• Begin and end most workdays at our Mission Valley office.

On‑Site Support & IT Maintenance

• Independently manage and maintain a schedule of site visits, with central team approval.
• Address Tier 1 field tickets promptly and efficiently.
• Maintain clear communication with the central team about ongoing or unresolved site issues.
• Use Microsoft Intune, RMM, and other MDM tools to verify device compliance.
• Ensure all devices are online, internet-connected, and up to date.
• Coordinate with the internal team for tasks requiring on‑site presence.

Asset Management & Inventory Control

• Perform regular asset audits and inventory checks, confirming device counts.
• Transfer devices between MDM/RMM systems as needed.
• Conduct basic workstation upkeep, including cable management and workspace organization.

Reporting & Compliance

• Confirm device maintenance and resolve outstanding maintenance tickets.
• Accurately close and verify tickets within the system.
• Submit daily quantitative reports that include:
• Number of assets serviced
• Number of assets audited or inventoried
• Number of staff assisted
• Number of tickets resolved
• Practice safe and responsible driving while traveling to client locations.

Qualifications:

• Associate degree in Information Technology or related field (Bachelor's degree preferred).
• At least 1 year experience in hands‑on Helpdesk with over 100 computers\users.
• New graduates with a technology or cybersecurity degree are welcome to apply.
• Proven experience in a help desk or technical support role.
• Proficient in troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory and Microsoft Office 365.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Candidates must reside within a maximum 30-minute commute to San Diego, CA.
• Eligible candidates will be subject to a background verification process.
• Excellent written and verbal communication skills and professional demeanor when interacting with clients.
• Maintain a clean and presentable appearance.
• A valid driver's license and a clean driving record are mandatory.
• Reliable transportation is essential.
• Ability to produce precise, concise, accurate documentation, notes, and reports.
• CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.