Field Technician

Pomeroy; Bothell (WA); Hybrid; USD 55,000 - 75,000; Part time

Job summary

Pomeroy in Bothell, WA seeks an on-site IT support professional for temporary assignment. You will assist with installations, service and repair of systems, provide customer training, and help escalate issues for proper resolution.

Strong hardware/software setup, imaging, AD, and Office tools experience are required. The role entails field support at customer sites, reporting on problem trends, and ensuring safe handling of equipment up to 40 lbs.

Qualifications

• 3+ years of field support experience.
• Experience with Windows XP/10/11, Mac OS and iOS support.
• Knowledge of imaging PCs, SCCM and remote installs.
• Ticket and asset management experience.
• Ability to lift and carry up to 40 lbs.

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Provides on-site field support to customers including installation, servicing, and repairing systems and equipment.
• Resolves customer issues in hardware installation, repair, upgrade, and maintenance.
• Instructs customers in operation and maintenance of systems/equipment.
• Ensures issues are referred to appropriate personnel for follow up and testing.
• Performs analysis and prepares reports on system problem trends and issues.

Skills

Field support

Hardware installation

Troubleshooting

Active Directory

MS Office

Printer setup

Remote install

Imaging PCs

Education

High school or GED

CompTIA A+

CompTIA Network+

CompTIA Security+

Apple training

Tools

SCCM

Job description

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications

• 3+ of field support experience
• Ticket and asset management
• Strong hardware/software installation, support, and troubleshooting
• Windows XP, 10, and 11 experience
• Mac OS and iOS support
• Network Printer, HP configuration, consumable swaps, and moves
• Experience with Active Directory, MS Office, phone security, OS365
• Configuring new PC’s/notebooks via imaging, SCCM and standalone
• Remote Install software/hardware and support
• Lift and carry up to 40lbs

Preferred Education and Training

• High school or G.E.D.
• Lenovo or other vendor certifications
• CompTia A+,Network+/Security+ (Preferred but not required)
• Apple training (preferred but not required)
• Walk up kiosk/ vending and lock / network printers

Position Type

Temporary

Location

BOTHELL, WA

Area of Interest

IT