Field Technician

Confidential Careers; Baltimore (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Confidential Careers in Baltimore, MD is seeking a Help Desk Technician to train and guide clients in software and hardware usage, onboard/offboard client employees, and manage move/add/change of client workstations. Travel to client sites as needed.

The role emphasizes strong customer service and communication, with the ability to work under tight deadlines and participate in rotating on-call shifts across various client environments.

Qualifications

• Minimum of 2 years of work experience in a Help Desk role.
• Solid customer service, communication, and organizational skills.
• Ability to work under tight deadlines and shifting priorities.
• Occasionally work past scheduled work hours to complete tasks.
• Including occasional nights and weekend work as needed.
• Ability to participate in a rotating on-call schedule.

Responsibilities

• Train and guide clients in software and hardware usage.
• Onboard and offboard client employees.
• Complete move/add/changes of client workstations.
• Collaborate with other departments to solve complex issues.
• Tasks assigned by leadership.
• Travel as needed to client locations.

Skills

Desktop OS troubleshooting

Active Directory

Intune

Office 365/Exchange

Customer service

Communication

Organizational skills

On-call readiness

Tools

Intune

Office 365

Exchange

DNS

DHCP

NetShare

Job description

• Train and guide clients in software and hardware usage
• Onboard and offboard client employees
• Complete move/add/changes of client workstations
• Collaborate with other departments to solve complex issues
• Tasks assigned by leadership
• Travel as needed to client locations.

Skills Required

• Strong understanding of desktop OS and troubleshooting methodologies
• Basic understanding of AD: ability to create users and reset passwords
• Basic understanding of Managed Backup software(s) and file-level restoration
• Identify servers hosting File Server roles: ability to identify all shares on a server (net share)
• Basic understanding of DNS and DHCP: define them and how they work on a network
• Basic understanding of network shares, share permissions, and NTFS permissions
• Basic understanding of InTune
• Ability to install a network printer on the server and perform troubleshooting
• Working knowledge of Office 365/Exchange
• Create a mailbox user/distribution group
• Change/reset passwords (if not AD synced)
• Setup Outlook desktop and mobile
• Convert an existing mailbox to a shared mailbox and understand what a shared mailbox is
• Adding/updating/ licensing
• Troubleshooting connectivity issues
• Understand what MFA is and be able to deploy it to end users: setting up a new user and Vendor access
• Install 365 Apps
• Capable of getting a user signed in and working on Click-to-run applications
• Basic troubleshooting
• Credential Manager

Job Requirements

• Minimum of 2 years of work experience in a Help Desk role
• Solid customer service, communication, and organizational skills
• Ability to work under tight deadlines and shifting priorities
• Occasionally work past scheduled work hours to complete work tasks
• Including occasional nights and weekend work as needed
• Ability to participate in a rotating on-call schedule