Field Technician

Confidential Careers; McLean (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Confidential Careers is seeking a Help Desk professional in McLean, VA to support client environments with desktop OS troubleshooting, AD, Intune, and Office 365 administration. You will onboard/offboard users, deploy MFA, and manage mailbox configurations while collaborating with cross-functional teams.

The role requires 2+ years in a Help Desk, strong communication, and flexibility for on-call or after-hours work as needed.

Qualifications

• Minimum 2 years of work experience in a Help Desk role.
• Solid customer service, communication, and organizational skills.
• Ability to work under tight deadlines and shifting priorities.

Responsibilities

• Train and guide clients in software and hardware usage.
• Onboard and offboard client employees.
• Complete move/add/changes of client workstations.
• Collaborate with other departments to solve complex issues.
• Tasks assigned by leadership.
• Travel as needed to client locations.

Skills

Desktop OS troubleshooting

Active Directory basics

Backup software basics

DNS & DHCP basics

Intune basics

Office 365/Exchange administration

Mailbox management / shared mailbox

Outlook setup

Printer setup on server

NTFS/share permissions management

MFA deployment to end users

365 Apps installation

Credential Manager

Connectivity troubleshooting

Tools

Active Directory

Intune

Office 365/Exchange

Click-to-Run

DNS/DHCP

File/Print servers

Job description

• Train and guide clients in software and hardware usage
• Onboard and offboard client employees
• Complete move/add/changes of client workstations
• Collaborate with other departments to solve complex issues
• Tasks assigned by leadership
• Travel as needed to client locations.

Skills Required

• Strong understanding of desktop OS and troubleshooting methodologies
• Basic understanding of AD: ability to create users and reset passwords
• Basic understanding of Managed Backup software(s) and file-level restoration
• Identify servers hosting File Server roles: ability to identify all shares on a server (net share)
• Basic understanding of DNS and DHCP: define them and how they work on a network
• Basic understanding of network shares, share permissions, and NTFS permissions
• Basic understanding of InTune
• Ability to install a network printer on the server and perform troubleshooting
• Working knowledge of Office 365/Exchange
• Create a mailbox user/distribution group
• Change/reset passwords (if not AD synced)
• Setup Outlook desktop and mobile
• Convert an existing mailbox to a shared mailbox and understand what a shared mailbox is
• Adding/updating/ licensing
• Troubleshooting connectivity issues
• Understand what MFA is and be able to deploy it to end users: setting up a new user and Vendor access
• Install 365 Apps
• Capable of getting a user signed in and working on Click-to-run applications
• Basic troubleshooting
• Credential Manager

Job Requirements

• Minimum of 2 years of work experience in a Help Desk role
• Solid customer service, communication, and organizational skills
• Ability to work under tight deadlines and shifting priorities
• Occasionally work past scheduled work hours to complete work tasks
• Including occasional nights and weekend work as needed
• Ability to participate in a rotating on-call schedule