Field Technician

Wiliot; Bentonville (AR); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Wiliot is seeking a Field Technician to join our Dallas and Bentonville teams. This hands-on, customer-facing role deploys and supports our IoT solutions in real-world environments, delivering reliable installations and ongoing performance improvements.

The role requires an associate degree or technical certification, 0–3 years in field service, strong troubleshooting, and the ability to travel locally to customer sites.

Qualifications

• Associate Degree or Technical Certification or equivalent hands-on experience in electronics, networking, or related field.
• 0–3 years of experience in field service, technical support, or installation roles (IoT, telecom, hardware environments preferred).
• Strong troubleshooting and problem-solving skills with the ability to work independently in the field.
• Excellent communication and interpersonal skills with a customer-first mindset.

Responsibilities

• Deploy and support Wiliot IoT solutions at customer sites.
• Collaborate with Customer Success Managers and Solution Engineers from concept to deployment.
• Provide hands-on installation, troubleshooting, and performance optimization for IoT deployments.

Skills

Troubleshooting

Field service

Customer service

Communication

Multi-tasking

Education

Associate Degree

Technical Certification

Tools

Diagnostic equipment

Hardware tools

Job description

Field Technician

Dallas Entry-level Full-time

Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.

Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo.

We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling “Intelligence for Everyday Thing”.

We are seeking Field Technicians to join our Dallas and Bentonville teams. This is a hands‑on, customer‑facing role where you will play a critical part in deploying and supporting Wiliot’s cutting‑edge IoT solutions in real‑world environments.

About the role:

As a Field Technician, you will serve as the vital link between our technology and our customers, ensuring successful implementation, performance, and adoption of Wiliot solutions. You will collaborate closely with Customer Success Managers and Solution Engineers to bring solutions from concept to full‑scale deployment.

This role is ideal for someone who enjoys working in the field, solving technical challenges, and directly contributing to customer success in a fast‑paced, innovative environment.

Requirements

• Associate Degree, Technical Certification, or equivalent hands‑on experience in electronics, networking, or a related field
• 0–3 years of experience in field service, technical support, or installation roles (IoT, telecom, or hardware environments preferred)
• Strong troubleshooting and problem‑solving skills with the ability to work independently in the field
• Excellent communication and interpersonal skills, with a customer‑first mindset
• Ability to manage multiple tasks, prioritize effectively, and adapt in a fast‑paced environment
• Comfortable working with hardware tools, diagnostic equipment, and technical documentation
• Willingness to travel locally (and occasionally regionally) to customer sites
• Ability to lift and move equipment as needed for installations

Nice to Have-

• Basic understanding of wireless technologies such as BLE, RFID, or RF systems

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